In Before The Lock
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
- Update frequency
- every 10 days
- Average duration
- 57 minutes
- Episodes
- 109
- Years Active
- 2020 - 2024
🧵 69: It pains me to this day
“What is one thing you wish you’d done better in the early days of your community careers?” – Scott Baldwin
🔓 68: The real work begins
Erica and Brian discuss the actions and activities you need to engage in directly after launching your community.
- Community Industry News:
🧵 67: Stuck in a loop
"Growing into management is an exciting opportunity, however, the team still isn’t large enough for you to step away from the IC work (yet). How do you balance the player / coach model in Community?"…
🔓 66: Like magic
Taking an integrated approach to building the dream customer community experience.
- Community Industry News:
🧵 65: Try a bunch of stuff
“How can I manage and set engagement expectations/goals when our community members don’t use our service/product everyday therefore may not interact daily/weekly with a community space?” — Hannah Raf…
🔓 64: Inception
How to persuade others through the use of an age old framework.
🧵 63: Just two?
🧵 61: We have a couple
“What are the top reasons you see new communities fail?” — Vishwas Katti
Brought to you by Commsor.
🔓 60: Just a couple lines of code
Developer communities and working with DevRel.
- 🇺🇦
- Community Industry News:
🧵 59: A big difference
“What differentiating values, if any, do you see in having a new customer join a community versus one who has been using your product for a good amount of time?” — Avi Lekowsky
Brought to you by Comm…
🧵 57: Don’t take the bait
“How do I deal with competitors in my community?” — Seth Wylie
Brought to you by Commsor.
🔓 56: I don’t want flowers
Why it’s time to leave CMAD behind and level-up as an industry.
🧵 55: Fractions of fractions
“Do you think there is a minimum size of customers/users that you need to have to make a community successful?” — Yeori Hokken
Brought to you by Commsor.
🔓 54: A secret weapon
How motivating Partners to engage in your community can accelerate outcomes.
- Community Industry News:
🧵 53: What’s in it for me?
“What is the best way to get stakeholders excited about getting involved and engaging in your company community?” — Tessa Kriesel.
Brought to you by Commsor.
🔓 52: Out of scope
What is Community Operations, why is it so important, and why should you hire someone specifically to execute it? Erica and Brian give you the rundown.
- Boulder County Wildfires:
🔓 51: Top 10ish
We close out 2021 by talking about our favorite happenings in the community industry.
- Community Industry News:
🔓 50: The cold start
What you should do in the first few months at a new company where you’re building community for the first time.
- Community Industry News