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Hotel Moment - Podcast

Hotel Moment

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.

Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.

Tech News News Technology Management Business
Update frequency
every 10 days
Average duration
27 minutes
Episodes
146
Years Active
2020 - 2025
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Recast: Innovation and tech adoption in hospitality (2022)

Recast: Innovation and tech adoption in hospitality (2022)

The hospitality industry sometimes seems to be behind the curve when it comes to technology.

How can we in hospitality be more innovative and adopt technology with confidence?

Fabricio Titiro, the Dire…

00:40:15  |   Fri 01 Sep 2023
The heart of hospitality

The heart of hospitality

In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past gue…

00:28:44  |   Fri 18 Aug 2023
Recast: Budget season from a hotelier's perspective | with Johnathan Capps (2022)

Recast: Budget season from a hotelier's perspective | with Johnathan Capps (2022)

Budget season is upon us.

This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including …

00:38:01  |   Fri 04 Aug 2023
Sharing memories: good food and good times

Sharing memories: good food and good times

In this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips e…

00:32:23  |   Fri 21 Jul 2023
The link between revenue management and the guest experience | with Heidi Cosio

The link between revenue management and the guest experience | with Heidi Cosio

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, take a granular approach to…

00:32:53  |   Fri 07 Jul 2023
Level up your digital marketing and diversify your guest acquisition strategy | with Ross McAlpine

Level up your digital marketing and diversify your guest acquisition strategy | with Ross McAlpine

This week on the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, provide practical tips for targeting repeat guests at low cost. Spoiler alert…

00:24:26  |   Fri 23 Jun 2023
How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide | with Sunish Sadasivan

How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide | with Sunish Sadasivan

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, explore the unconventional decisi…

00:41:37  |   Fri 09 Jun 2023
Connecting brand story telling and guest loyalty | with Tom Luersen

Connecting brand story telling and guest loyalty | with Tom Luersen

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, explain how brand storytelling breaks free from traditional ho…

00:35:05  |   Fri 26 May 2023
Unlock your potential and face the staffing shortage with technology | with Chip Rogers

Unlock your potential and face the staffing shortage with technology | with Chip Rogers

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and Lodging Association (AHLA), reveal ways hoteliers can …

00:33:12  |   Fri 12 May 2023
How to start implementing sustainability initiatives while staying true to your brand | with Billy Skelli-Cohen

How to start implementing sustainability initiatives while staying true to your brand | with Billy Skelli-Cohen

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, take a look at the influence of sustainability initiatives in the hotel industry.…

00:19:41  |   Fri 28 Apr 2023
Defining luxury and elevating hotel service | with Dr. Jeffrey O

Defining luxury and elevating hotel service | with Dr. Jeffrey O

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, explore the concept of luxury in hospitality. Dr. Jeffrey offers a co…

00:33:27  |   Fri 14 Apr 2023
What can hoteliers do to stay grounded in their guest connections? | with Sean Dee

What can hoteliers do to stay grounded in their guest connections? | with Sean Dee

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, uncover ways to strengthen guest relationships that go be…

00:36:02  |   Fri 31 Mar 2023
Tips for navigating the digital space while using data to delight guests | with Amanda Du

Tips for navigating the digital space while using data to delight guests | with Amanda Du

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Amanda Du, Head of Ecommerce at Penta Hotels, dive into the evolving digital landscape. They also reveal how technology crea…

00:20:10  |   Fri 17 Mar 2023
Focusing on inspirational women in hospitality

Focusing on inspirational women in hospitality

In this week’s episode of the Hotel Moment podcast, we’re highlighting the women making a difference in the hospitality industry. Learn about the women our past guests have highlighted as particularl…

00:18:38  |   Fri 03 Mar 2023
Realizing the benefits of technology for hotel operations | with Tobias Koehler

Realizing the benefits of technology for hotel operations | with Tobias Koehler

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tobias Koehler, Chief Commerical Officer at BIG MAMA Hotels, share how hoteliers can adopt technology to tap into new opport…

00:23:07  |   Fri 17 Feb 2023
Recognizing the value of travel powers unforgettable guest experiences | with Pete Sams

Recognizing the value of travel powers unforgettable guest experiences | with Pete Sams

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group, explore what compels guests to travel and how hotels can c…

00:26:00  |   Fri 03 Feb 2023
Understanding social group travel | with Philip Bates

Understanding social group travel | with Philip Bates

When it comes to travelers who take trips with social groups, hoteliers have had to make unique adjustments to ensure a quality guest experience.

This week on the Hotel Moment podcast, Karen Stephens,…

00:21:30  |   Fri 20 Jan 2023
That's a wrap: fun moments from this season

That's a wrap: fun moments from this season

To end on a high note, we’ve pulled together all the laughs, jokes, and fun moments from this season’s episodes. We hope you enjoy. And be sure to subscribe so you can be notified when we start the n…

00:03:18  |   Tue 20 Dec 2022
Exceeding guest expectations by designing a unique stay | with Zachary Schwartz

Exceeding guest expectations by designing a unique stay | with Zachary Schwartz

This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Zachary Schwartz, CEO of YAYS, talk about how it’s possible to leverage the same space to target different traveler segments…

00:26:00  |   Fri 02 Dec 2022
Starting a career in hospitality

Starting a career in hospitality

This week on the Hotel Moment podcast, we’re going back to one of the questions Karen Stephens, Revinate’s CRO, asks every guest: “How did you get your start in hospitality? And what was your first d…

00:07:11  |   Fri 18 Nov 2022
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