Hotel Moment
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
- Update frequency
- every 10 days
- Average duration
- 27 minutes
- Episodes
- 146
- Years Active
- 2020 - 2025
How to book revenue even when climate derails the guest experience | with Nick Cavanaugh
In this episode of Hotel Moment, host Karen Stephens is joined by Nick Cavanaugh, Founder and CEO of Sensible Weather. Together, they discuss:
- Automated reimbursement for bad weather affecting travel…
00:22:13 |
Wed 03 Jul 2024
Your commercial strategy as an evolution and not a revolution | with Jennifer Hill
In this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. Together they cover:
- Differentiating Commercial Strategy from Revenue Managemen…
00:16:30 |
Wed 19 Jun 2024
You're capable of achieving more than you think: Going further with a direct booking strategy | with Kathleen Cullen
In this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they cover:
- The benefits of shifting marketing dollars from third-…
00:18:10 |
Wed 05 Jun 2024
No missed opportunities — prioritizing a data collection practice for every property | with Aaron Miller
In this episode of Hotel Moment, host Karen Stephens is joined by Aaron Miller, Vice President of CRM & Digital at Highgate. Together, they explore:
- The ongoing dialogue between professionals in the …
00:14:20 |
Wed 22 May 2024
A first-party data relationship: an invitation to go deeper | with Evan Crawford
In this episode of Hotel Moment, host Karen Stephens is joined by Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. Together, they cover:
- How to retain the strengths of indepe…
00:14:43 |
Wed 08 May 2024
Summer 2024 travel trends: Get prepared with us | a Revinate webinar
In this webinar, we hear from Alise Deeb, Chief Revenue Officer at Dragonfly Strategists, Jim Mangan, a Solutions Engineer at Revinate and Melissa McMullin, Product Marketing Manager at Revinate. As …
00:19:32 |
Wed 10 Apr 2024
Revinate’s origin story and journey through innovation | with Co-Founder Marc Heyneker
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Marc Heyneker — Co-Founder and former CEO of Revinate, now Chairman of the board. Heyneker takes us back…
00:19:07 |
Wed 27 Mar 2024
Revinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson Koehler
In this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss:
- Bryson’s history with hospitality and Revinate
- How hospitality is transitio…
00:23:11 |
Tue 12 Mar 2024
Status update: how can hoteliers keep performance high in today’s economy? | with Greg Friedman
In this episode of Hotel Moment, host and Revinate's CRO, Karen Stephens is joined by Greg Friedman, the CEO of Peachtree Group. Together, they discuss:
- How investors build a portfolio of hotels
- Their…
00:33:39 |
Wed 06 Mar 2024
Keep the spark alive in your guest relationships | with Brian Murphy
In this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality.
Join them as they:
- Talk about the history of…
00:18:20 |
Wed 21 Feb 2024
How to build and scale a value-driven loyalty program for your guests | with Ellis Connolly
In this episode of Hotel Moment, host Karen Stephens is joined by Ellis Connolly, Chief Revenue Officer at Laasie.
Join them as they:
- Explore curating loyalty programs
- Highlight the importance of zero-…
00:32:17 |
Wed 07 Feb 2024
How to make every guest touchpoint count and lead guest experiences with trust | with Andrew Ladd
In this episode of Hotel Moment, host Karen Stephens is joined by Andrew Ladd, the Vice President of Marketing at Noble Hotels.
Join them as they:
- Hear Andrew’s experience as a continuous learner
- Expl…
00:23:41 |
Wed 17 Jan 2024
A hotelier’s guide to unlocking the power of first-party data | a Revinate webinar
In this episode of Hotel Moment, we head over to Revinate’s Darya Subotka and Dylan Cole as they host a webinar on the power of first-party data.
Join them as they:
- Explore exactly what first-party dat…
00:35:18 |
Wed 20 Dec 2023
Recast: How the cloud can improve hotel operations (2022)
This week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after his recent shout-out on LinkedIn recognizing Revinate…
00:21:27 |
Wed 06 Dec 2023
Modern and focused commercial strategy — what does it look like? | with Lori Kiel
In this episode of Hotel Moment, host Karen Stephens is joined by Lori Kiel, Chief Commercial Officer at Kessler Collection and Commercial Thought Leader at Lori Kiel Productions.
Join them as they:
- Ex…
00:35:40 |
Wed 22 Nov 2023
Build intelligent operations and let data drive direct bookings | with Patrick Norton
In this episode of Hotel Moment, host Karen Stephens is joined by Patrick Norton, Vice President of Sales and Marketing at Brittain Resorts and Hotels.
Join them as they:
- Explore the value of guest his…
00:24:41 |
Wed 08 Nov 2023
Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Shawn Jereb, SVP of Revenue Management & Distribution at Montage International.
Join them as they discuss:
- Shawn’s experience of meetin…
00:20:54 |
Fri 27 Oct 2023
What does it take to create a winning revenue strategy? | with Caryl Helsel
In this episode of Hotel Moment, host Karen Stephens is joined by Caryl Helsel, Founder and CEO of Dragonfly Strategists.
Join them as they:
- Explore what guest mapping is and why it’s beneficial
- Define …
00:32:30 |
Fri 13 Oct 2023
A recipe for thriving in multiple industries to deliver bespoke experiences | with Vinny Cuneo
In this episode of Hotel Moment, host Karen Stephens is joined by Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp.
Join them as they:
- Delve into turning Airstreams into a hospital…
00:21:19 |
Fri 29 Sep 2023
Market, capture, and convert — driving full-funnel conversions | with Jason Pirock
In this episode of Hotel Moment, host Karen Stephens is joined by Jason Pirock, Corporate Director of Marketing at Springboard Hospitality.
Join them as they:
- Discuss everything that Springboard Hospi…
00:26:33 |
Fri 15 Sep 2023
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