Hotel Moment
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
- Update frequency
- every 10 days
- Average duration
- 27 minutes
- Episodes
- 146
- Years Active
- 2020 - 2025
Stop losing loyal guests and take control of the guest journey | with Marc Winchell
Join Karen Stephens and Marc Winchell, Corporate CRM at Pacific Hospitality Group, as they dive deep into the Stay Golden loyalty program. Marc reveals how PHG is shifting away from OTA dependence by…
00:25:33 |
Wed 27 Nov 2024
Recast: Modern and focused commercial strategy — what does it look like? | with Lori Kiel
In this recast episode of Hotel Moment, we revisit an insightful conversation between Karen Stephens and Lori Kiel, whose roles have evolved since the original recording - Karen is now Chief Marketin…
00:37:36 |
Fri 22 Nov 2024
Women adapt technology to be hospitality's problem-solvers | with Emily Goldfischer
In this enlightening episode of Hotel Moment, Karen Stephens engages with Emily Goldfischer, Founder and Editor-in-Chief of hertelier, to explore the evolving landscape of women's leadership in hospi…
00:21:52 |
Wed 13 Nov 2024
The voice channel conversion playbook for hotels
This week, on the Hotel Moment podcast, we are running an experiment. Today’s podcast was generated using an AI-powered tool. We fed the tool our content, played with the prompts, and landed on this …
00:23:58 |
Wed 06 Nov 2024
Black Friday and Cyber Monday: Winning email strategies for hotels | a Revinate webinar
In this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive.
Revinators Bailey Yeats, Customer Education Specialist, and Maggie Stoth…
00:44:24 |
Wed 30 Oct 2024
The difference decision intelligence makes | with Jeff Jonas
In this episode of Hotel Moment, Bryson Koehler, CEO of Revinate, welcomes Jeff Jonas, CEO and founder of Senzing, for an in-depth discussion on data management and its impact on the hospitality indu…
00:32:54 |
Wed 23 Oct 2024
How to quiet the noise to hear your data speaking | with Bryson Koehler
In this special 100th episode, Bryson Koehler returns to the Hotel Moment podcast for a deep dive into the transformative power of data in hospitality. In this insightful conversation with host Karen…
00:27:20 |
Wed 16 Oct 2024
Successful outbound strategies to maximize direct revenue | a Revinate webinar
In this episode of the Hotel Moment podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. In this webinar, we hear from Brian Stinemetz, Client Success Manager at Revinat…
00:22:45 |
Wed 02 Oct 2024
Get granular with your data and future-proof your marketing with a Customer Data Platform | with Adam Mogelonsky
In this thought-provoking episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd, to uncover the transformative power of Customer Data Platfor…
00:32:14 |
Wed 25 Sep 2024
Hospitality is like building bridges — you need the right tools | with Robbert Manussen
In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to con…
00:30:09 |
Wed 18 Sep 2024
Guests define what luxury means today | with Shannon Knapp
In this episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape and how independ…
00:25:17 |
Wed 11 Sep 2024
Start early: How to have an intentional budget season | with Joel Morales
In this week’s episode of the Hotel Moment podcast, Joel Morales, CMO at Castlerock Asset Management, joins Karen Stephens, Revinate CMO, to offer a proactive approach to budget season – starting bef…
00:25:35 |
Wed 04 Sep 2024
Recast: Build intelligent operations and let data drive direct bookings | with Patrick Norton
In this episode of Hotel Moment, Karen Stephens, Revinate CMO, and Patrick Norton, Chief Marketing Officer at Brittain Resorts & Hotels advocate for making a data-centered tech stack the foundation f…
00:26:17 |
Wed 28 Aug 2024
Mastering conversions: Crafting an omnichannel booking journey | with Jason Pirock and Adam Mogelonsky
In this special episode of the Hotel Moment podcast, we’re featuring a webinar conversation recorded and published by Hospitality Net. Jason Pirock, Head of Marketing at Springboard Hospitality and A…
00:32:19 |
Wed 21 Aug 2024
Boutique hospitality and envisioning the guest experience from the ground up | with Bree Brostko
In this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management fir…
00:25:00 |
Wed 14 Aug 2024
Connecting the data dots for an email channel powerhouse | with Renee Murrieta
Karen Stephens sits down with Renee Murrieta in the latest episode of Hotel Moment. Renee is Founder of Show.Tell., a boutique, London-based hospitality marketing agency.
Together, they discuss:
- How …
00:28:16 |
Wed 07 Aug 2024
Meet your host — talking Total RevPAR, NOI, the voice channel, and budget season | with Karen Stephens
In this special episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, takes a unique approach by introducing herself and providing an in-depth history of the podcast and its e…
00:23:14 |
Wed 31 Jul 2024
“Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del Mistro
Karen Stephens sits down with Carlo Del Mistro in the latest episode of Hotel Moment. Carlo is the Chief Digital Officer at Ennismore, a leading hotel management company in London.
Together, they dis…
00:19:15 |
Wed 24 Jul 2024
Is NOI the only thing that matters? | with Joe Pettigrew
In this episode of Hotel Moment, Karen Stephens speaks with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality.
Together, they discuss:
Together, they discuss:
- The importance of a strong commercial strategy and …
00:26:14 |
Wed 17 Jul 2024
How well are you coaching your hotel teams? | with JC Thompson
In this episode of Hotel Moment, Karen Stephens interviews JC Thompson, the Founder and CEO of Pursuance.
Together, they discuss:
Together, they discuss:
- The importance of personal relationships in the luxury hospitality in…
00:26:29 |
Wed 10 Jul 2024
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