Hotel Moment
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
- Update frequency
- every 10 days
- Average duration
- 27 minutes
- Episodes
- 146
- Years Active
- 2020 - 2025
Dimple Jethani talks AI, data, and technology in hospitality
In this enlightening episode of Hotel Moment, Karen Stephens is joined by Dimple Jethani, the Chief Information Officer at Aramark Destinations. With over 25 years of experience driving innovation ac…
00:26:06 |
Wed 30 Apr 2025
Sky McLean on succeeding in modern hospitality
In this engaging episode of Hotel Moment, Karen Stephens sits down with Sky McLean, founder and CEO of Basecamp Resorts, to discuss her remarkable journey from being fired to building a thriving mode…
00:19:56 |
Wed 23 Apr 2025
Transforming the hotel guest experience with personalization and predictive analytics | with Dana Cariss
In this insightful episode of Hotel Moment, Karen Stephens speaks with Dana Cariss, Senior Vice President of Revenue Strategy at CoralTree Hospitality, about how his company leverages data to drive r…
00:23:52 |
Wed 16 Apr 2025
How technology is transforming hotel data security | with Matthijs Welle
In this insightful episode of Hotel Moment, Bryson Koehler, CEO of Revinate, engages in a thought-provoking conversation with Matthijs Welle, CEO of Mews, about the critical importance of data securi…
00:29:21 |
Wed 09 Apr 2025
Immersive hotel experiences: Bridging technology and human connection | with Bashar Wali
In this episode of Hotel Moment, Karen Stephens sits down with Bashar Wali, founder and CEO of Practice Hospitality and This Assembly. With over three decades of experience in the hospitality industr…
00:35:15 |
Wed 02 Apr 2025
Women in hotel tech: Georgine Muntz on driving change in hospitality
In this insightful conversation, Karen Stephens speaks with Georgine Muntz, CEO of Visual Matrix, about her journey from accounting to leading a property management system company that serves thousan…
00:26:43 |
Wed 26 Mar 2025
Navigating the future of hospitality tech | with Mercedes Blanco
In this episode of Hotel Moment, host Karen Stephens welcomes Mercedes Blanco, Chief Partnerships Officer at The Hotels Network. With nearly two decades of experience in hospitality tech and digital …
00:20:59 |
Wed 19 Mar 2025
Building loyalty with the next gen: Hospitality for kids and teens | with Alicia Zur-Szpiro
In this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, a pioneering consultancy focused exclusiv…
00:27:04 |
Wed 12 Mar 2025
Culture is the beginning and the end of your hotel | with Agnelo Fernandes
In this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Agnelo Fernandes, CEO of Cote Hospitality, a visionary leader with over two decades of experience in luxury hospita…
00:31:46 |
Wed 05 Mar 2025
Give guests an experience they can’t get anywhere else | with Kurt Bjorkman
In this engaging episode of Hotel Moment, Karen Stephens speaks with Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, about creating exceptional guest experiences and sustainable …
00:28:50 |
Wed 26 Feb 2025
Voice of opportunity: Turning caller inquiries into revenue strategies | a Revinate webinar
Revinators, Melissa McMullin, Dominic Donatoni, and Jack Newkirk explore the untapped potential of hotel voice channel and its impact on direct bookings and guest experience.
Together, they discuss:
- Wh…
00:44:45 |
Wed 19 Feb 2025
If you’re willing to pay, we will give it to you | with Casper Overbeek
Karen Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM, to explore how the brand is revolutionizing guest loyalty and personalization in hospitality.
Together, they discuss:
- c…
00:27:55 |
Wed 12 Feb 2025
Don’t be afraid to start from scratch | with Hans Meyer
Karen Stephens sits down with Hans Meyer, Co-Founder and Managing Director of Zoku, about revolutionizing the hospitality industry through innovative design and community-focused spaces.
Together, th…
00:20:22 |
Wed 05 Feb 2025
From anonymous to appreciated — personalizing for repeat guests | with John Burns
Karen Stephens sits down with John Burns, President of Hospitality Technology Consulting, to explore the critical role of personalization in modern hospitality. With decades of experience helping hot…
00:18:34 |
Wed 29 Jan 2025
2025 hospitality market outlook | with Jan Freitag from Costar Group
In this insightful episode of Hotel Moment, Karen Stephens speaks with Jan Freitag, National Director of Hospitality Analytics at CoStar Group. Together, they explore:
- The 2025 market outlook, with pr…
00:26:14 |
Wed 22 Jan 2025
Navigate AI with authenticity and preserve the human touch | with Evan Crawford
In this insightful episode of Hotel Moment, Karen Stephens explores the evolving role of AI in hospitality with Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. As Pyramid im…
00:17:58 |
Wed 15 Jan 2025
Industry experts predict key hospitality trends for 2025
In this forward-looking episode of Hotel Moment, host Karen Stephens, Chief Marketing Officer at Revinate, brings together insights from industry leaders to explore key trends that will shape hospita…
00:16:09 |
Wed 08 Jan 2025
Recapping Black Friday, the guest experience, and “Dis-loyalty”
In this special episode of Hotel Moment, Karen Stephens reconnects with three industry leaders and previous guests to explore their latest innovations and successes:
- Aaron Miller, VP of CRM and Digita…
00:17:21 |
Wed 18 Dec 2024
Recast: How well are you coaching your hotel teams? | with JC Thompson
In this recast episode of Hotel Moment, we revisit a compelling conversation between Karen Stephens and JC Thompson, Founder and CEO of Pursuance. Originally recorded after NAVIGATE Miami, the episod…
00:27:51 |
Wed 11 Dec 2024
Two things hotels should get right every time
In this special compilation episode of Hotel Moment, Karen Stephens draws from her previous guest conversations to highlight the two most fundamental elements of hotel success: data collection and ap…
00:07:23 |
Wed 04 Dec 2024
Disclaimer: The podcast and artwork embedded on this page are the property of Karen Stephens. This content is not affiliated with or endorsed by eachpod.com.