Fit For the Future

As a leader, you're responsible for the way you and your team use AI in your daily work - so that it's safe, ethical, and responsible. This is a big topic, but there are three simple guidelines you c…

Finding new markets or a competitive advantage can help you expand, but it's not easy. AI can help you identify market trends, find opportunities for strategic partnerships, and leverage your unique …

It's easy to achieve small goals based on short-term scenarios because you can clearly see the path to success and plan the steps from day one. But what about medium-term scenarios, where the path is…

There are two ways to leverage AI for yourself and your team: One that's slower but more powerful, and the other that's faster but more superficial. You can use both, but it's important to know which…

Customers want to be involved in the way you solve their problems and help them achieve their goals. When you engage your customers in co-creation, you tap into their valuable insights, enhance their…

Customer experience matters now more than ever, and customers want you to deliver a personal, tailored experience. It's no longer good enough to treat all customers the same, or even break them down …

AI is not new - I've been working in AI and following its growth for more than 30 years. But in the past, you needed a significant investment - in time, money, technology, training, and workflow - to…

When creating a plan, you calculate the return on investment, or ROI, for taking action. But unless you also calculate the cost of inaction, or COI, your plan lacks context. You must ask both; otherw…

In a fast-paced world, we all need to make better decisions, faster. AI can help, but don't delegate all your responsibility to the machine! Instead, learn how to leverage AI for valuable insights an…

AI is a powerful tool, but only if you and your team use it responsibly, safely, ethically, and effectively. And it's evolving so fast you can't rely only on rules and policies - you need to trust yo…

One of the most powerful uses of AI is to enhance your customer experience - in every step of the customer journey, from brand awareness to the buying experience and through to loyalty and creating l…

In today's professional workplace, getting ahead means working smarter, not harder. That's where AI comes in. From chatbots that answer routine questions to intelligent scheduling software that optim…

Are you struggling to drive change in your team? Despite your best efforts, are some of your team members dragging their feet and resistant to change? Don't try to bring everybody on the journey! Ins…

AI is a double-edged sword. Explore four recent examples of people using AI, see their results, and reflect on what that could mean for you, your team, and your organisation - so you can make more in…

You've probably heard many arguments for and against people working from home - and they are usually about productivity, collaboration, innovation, or learning and mentoring opportunities. But the cr…

AI and humans working together make a powerful team, but many people are concerned, stressed, and anxious about what AI will mean for their job, career, and future. How do you engage your people to w…

Even after the disruption of a global pandemic, we're facing even more change and uncertainty in the future. Don't wish it away; become a better leader instead.

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Many innovation projects or change initiatives fail because the task is so big and new that the journey isn't clear. So everybody is motivated and enthusiastic at the start, but it's difficult to kee…

We often hear about small startup companies disrupting large, established market leaders. But what about companies that take the initative and disrupt themselves? There ARE such examples - even if th…

We can speculate about many, many things that might happen in the future, but not all of them are equally likely. So how do you narrow them down to the things that will matter most for you - and, jus…