WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The show also offers an independent analysis of technology trends, various enterprise software vendors and solutions, and their mergers and acquisitions. Subscribe today to stay on top of digital transformation trends!
The cultural factors drive how users will perceive an ERP or WMS product as each geography may have different ways of processing transactions. They might also be using terms and keyword…
Growing through acquisition is not a new strategy. Infor started it. And now several companies are following, especially the PE-owned ones such as ECi and Aptean. PE companies pursue th…
Cannabis is a beast when it comes to its process complexity. Also, the ever-changing regulatory compliance and reporting increase the challenges. The critical process of cannabis is see…
How many people here like to receive promotions in SMS? Not many, right? And yet Gartner predicts that by 2025, 80% of customer service organizations will be using SMS and messaging rat…
Industry4.0 could mean a lot of things to different people. While the idea of Industry4.0 is compelling, it requires a lot of moving pieces from identifying appropriate processes for da…
Amazon has become so big that it has its own constitution and regularly publishes legislation with clear guidelines for vendors and suppliers. While Amazon recognizes the importance of …
What's an ERP and what's not an ERP will always be the classic debate in the ERP community. Surprisingly enough, even the largest of the largest companies missed their understanding of …
Agriculture and F&B industries are unique beasts when it comes to their ERP needs. They have unique traceability requirements that you might not find with most companies. They also have…
Life would be easy if we had to sell only to one ideal customer profile and buyer persona. Most companies sell to multiple ideal customer profiles. That makes the job of a marketer much…
Sheet metal industry produces one of the most foundational products that we need as consumers and in our industrial applications. This industry also requires significant efficiency with…
The challenge with the technology world is that new technologies keep popping up on a daily basis with significant overlap and with no clarity on where and how they will fit in the arch…
In the ERP community, there is always a debate about what an ERP is. Sure, you could say that anything that automates enterprise and cross-functional workflow could qualify as an ERP. T…
When it comes to ERP implementations or digital transformation for asset-heavy organizations, asset management is perhaps the most complex area and one of the hardest to implement. The …
Email has always been the most predictable channel to drive your customers back to the funnel for eCommerce or digital-savvy companies. Email keeps them engaged and provides opportuniti…
What comes to mind when you think of loyalty erosion? Do you currently have a formal loyalty plan, measurement, or metrics in place? Well, most SMB companies don't even understand how t…
Finance always takes the back seat in organizations over sales and operational priorities. But without setting clear financial goals and plans to execute them, it's like shooting in the…
ERP industry is divided mainly into two flavors. One is primarily focused on product-centric industries such as manufacturing, distribution, and retail. The other focuses on service-cen…
Record-to-report business processes typically take the back seat with ERP implementation projects as O2C, and P2P get the most limelight due to the customer-facing nature of these proce…
While you might feel how critical the testing could be in a software project? Well, that's the foundation of success whether the software will work or be usable in production. Also, the…
Everyone has their preferences of how they shop and search. This makes the job of eCommerce companies harder as they can only do so much to understand customer preferences and align the…