Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
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Every voice assistant needs three core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU) and Text-to-Speech (TTS). We've already covered what Automatic Speech Recog…
Music has been the top use case on smart speakers pretty much from the beginning. Having any song you like at your beckoning call makes playing music around the house easier than ever. And households…
Dustin and Kane are joined by Patricia Scanlon, CEO SoapBox Labs, to discuss how its specialist speech technology for kids is being used and scaled across the globe to help kids learn to read and mor…
Deborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m surfaces globally.
In this talk, we chat to Debora…
Voice search is growing. As smart speaker adoption increases and people use the voice assistants on their phones more and more, voice is playing an increasing role in more customer journeys.
But what'…
Automatics speech recognition (also known as ASR) is a suite of technology that takes audio signals containing speech, analysis it and converts it into…
Voice shopping on Alexa and Google Assistant smart speakers is a $2bn market today, and is forecast to explode. I've wrote about the potential of voice shopping for the Harvard Business Review last y…
Corona virus hits voice as Google removes coronavirus actions, Spotify looks like it's releasing a voice assistant and Jovo lets you build voice assistants everywhere.
Sparks is a n…
The Food Network aims to the be Peloton of cooking with live video broadcasting on Alexa. Director of Technology and Emerging Platforms at Discovery Inc., Tim McElreath, joins us to share how.
Jon Bloom, Senior Conversation Designer at Google, joins us to share what a conversation designer does at Google, as well as some conversation design techniques used at Google, such as 'grounding str…
Maaike Coppens returns to share how you can go from zero to hero in one voice design sprint. From nothing at the beginning to a a validated use case and prototype at the end, with fun in the middle.
VaynerMedia are one of the leading global digital agencies. Director of Innovation at VaynerSmart, Claire Mitchell, joins us to share how VaynerMedia approach voice, as well as sharing some insights …
Ben McCulloch shares his take on why intonation and emotion is imperative in creating high quality and trust-building voice experiences.
Readspeaker is a pioneering voice techn…
We catch up with 4 Amazon Alexa Champions to discuss the then, now and future of the Alexa skills ecosystem and the voice first community.
Readspeaker is a pioneering voice tec…
Twilio is a magical tool, and Autopilot is its NLU platform that voice devs and designers need to check out. In this episode we're taking a look at what Autopilot is, what are its core concepts, and …
Adva Levin joins us to share why you should design personas for your voice apps, how you can create them, as well as how to work with voice acting talent.
Readspeaker is a pion…
Sarah Andrew Wilson, Chief Content Officer at Matchbox.io, shares the secret sauce for creating the kind of Alexa skills you can build a business on.
This week, we speak to Sarah about…
The first episode of the new year is both a reflection on how far we've come in the last 12 months, and what to look forward to in the year to come.
This is a special episode as it's the first of a n…