Operations with Sean Lane

On this episode, we're going inside the behemoth that is Amazon. More specifically, we're going inside Amazon Web Services, or AWS, where they have 1,500(!) Marketo users. Our guide is Darrell Alfons…

When you were a kid and your parents told you to clean your room, were you one of those kids who just stuffed everything into a closet, closed the door, and marveled at how clean the room looked? If …

For most of this show’s history, we’ve looked under the hood of software companies. But on this episode, we’re doing something a little different. We’re going inside Banza, the makers of chickpea pas…

Let's face it... everyone thinks their team is special. Everyone thinks their problems are unique. But the truth is that your team isn't that special, and you might find lessons from peers in the pla…

If you spend any time on LinkedIn as an Operations person today, chances are you've come across a post or a piece of content from Sara McNamara, Sara has cultivated a unique and helpful voice in the …

It's annual planning time, so we decided to throw it back to one of our earliest episodes all about the annual planning process at Salesforce.com. On this episode of Operations, Sean goes back in tim…

It’s that time of year when everyone is taking stock of what they accomplished (and didn't accomplish) this year, and we are all in the midst of setting our goals for next year. Luckily, self-proclai…

You hear a lot about serial entrepreneurs. But in this Operations episode, Sean sits down with a serial operator. Heidi Rawding is the Senior Director of Operations at RapidMiner and has been hired a…

Imagine you had access to data points on the way dozens of companies operate – instead of just the one you work at. You’d get to see patterns in what works and what doesn’t. Talk about an unfair adva…

Ian Mesey spent years in consulting until he made the switch to the practitioner side...and landed smack in the middle of a company in hypergrowth as Head of Revenue Operations at Bloomreach. In this…

Imagine you are inviting a friend to a party. You call them up, tell them all of these amazing things about the party, and then immediately hang up before you tell them how to get there or when it is…

How much time are you spending thinking strategically about the talent on your team? If you’re Maribel Olvera (SVP, Operations at The Predictive Index), then the answer is pretty much all the time. P…

On the very first official episode of #Operations, host Sean Lane sits down with Will Collins, VP of Operations at Drift. Together they look inward to focus on operations at Drift – Will was employee…

Today on #Operations, host Sean Lane sits down with Okta's VP of Business Operations, Jake Randall. Okta's market cap is now $9 billion...not a bad company to learn from. Together Sean and Jake discu…

On this episode of #Operations, host Sean Lane talks with Auvik Network's CMO, Jacqui Murphy. Jacqui and Sean talk about how she's scaled from a marketing team of one to now oversee marketing and bus…

On this episode of Operations, Sean interviews Michelle Palleschi, the COO of Sendoso, the world's first sending platform. Because, as Michelle puts it, sending stuff is hard. But that kind of comple…

On this episode of #Operations, host Sean Lane sits down with VC and former Salesforce EVP and GM, Brett Queener. Queener joined the company when it was at $11 million in revenue. Today, Salesforce's…

On this episode of Operations, Sean interviews a post-sale ops pro focused on customer operations. Together they talk about the direct impact operations can have on the customer experience. A lot of …

On this episode of Operations, Sean chats with Kyle Morris about his unique path into ops. Kyle was an Army Ranger for four years before making his way to Silicon Valley, where he started his career …

On this episode of Operations, Sean goes back in time – to 2012, to be exact – when special guest Bala Balabaskaran first joined Salesforce as Vice President of Go to Market Technology and Operations…