Operations with Sean Lane

The tech industry is definitely one of trends and hype for those trends. Go on Twitter, go on LinkedIn -- you’ll find evangelists for the next big thing.

One of those new shiny things in our industry …

It's annual planning time, so we decided to throw it back to one of our earliest episodes all about the annual planning process at Salesforce.com.

On this episode, we go back in time – to 2012, to be …

Ever heard of a "boomerang" employee? Someone who left, and then later comes back to rejoin the company? We’ve had a few awesome boomerang stories during my time at Drift, but we just recently announ…

A lot has been written about the different types of team models and reporting structures in Operations. And, of course, it’s important to be thoughtful about how you design your team and set each ind…

At hypergrowth companies, a pretty common sign that your company is growing up is when it comes time to purchase and implement a tool to help you Configure, Price, and Quote your deals (or CPQ).

CPQ t…

It’s rare that a guest prompts us to completely rethink how we approach the work we do and our roles in our companies.

That’s exactly what happened, though, with this week’s guest, Todd Abbott. Todd i…

As operators, we spend so much time thinking about the Day-In-The-Life of the sales reps at our companies.

There are so many different things competing for time and mental headspace in a rep’s day in …

When you buy a new tool, your organization has placed a considerable investment in buying that tool, not to mention the investment made in Operations folks like us to implement and run these tools.

So…

It’s easy to say that the relationship between Sales and Sales Ops is an important one. We all get that. But how do you make that relationship actually work?

In this episode, we sit down with Kelley C…

So much of what we do in Operations is figuring out how we get from Point A to Point B, and then how do we get there better, faster, and smarter the next time around.

On this episode, we had the chanc…

While everything in sales and marketing funnels is measured and instrumented to ridiculous levels of detail, it's easy to forget about the post-sale customer journey. That's where Customer Success Op…

A very common question we get is, “How does Drift use Drift at Drift?” So on this episode, we're going answer that question.

To do this, we called in the experts. Those experts, and our guests, are Ti…

How many times have you been in a meeting and heard someone say, “This is an expensive meeting.” But exactly how expensive is that meeting?

In Operations, we spend a lot of time instrumenting things l…

As your customer base grows and your product offerings expand, you’re likely going to be faced with an important inflection point about the most effective way to make your customers successful.

You’ll…

A pretty common tradition at the beginning of each year at tech companies is the Company Kickoff. This is usually where the entire company comes together to talk about what they’ve achieved, what is …

50 episodes of Operations! We have officially hit the half-century mark for our show, and that would not have been possible without the brilliant Operators who have been so generous with their time a…