In The Know with Axonify

How many times have you watched viral videos of Southwest Airlines flight attendants? They sing songs. They crack jokes. They make the safety spiel worth listening to. Southwest team members always s…

Think about the last time you called a contact center. How was your experience? Odds are it wasn’t the best part of your day.

Contact centers have a questionable reputation with both employees and cus…

We’re all experiencing the same storm, but we’re doing it in different boats. This may be the best metaphor for explaining the retail experience over the past 12 months. US retail sales in November 2…

JD revisits our 2020 episodes to identify the 10 BIGGEST frontline insights:

1. The frontline is still getting left behind. (02:14)
2. Businesses must become people-first. (05:40)
3. Train and communicate with y…

Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.

Today's question is ...

What skills should we focus on in fr…

Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.

Today's question is ...

Does microlearning work on the front…

Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.

Today's question is ...

How do I justify added investment in…

For over 60 years, Disney has set the standard for workplace safety, customer service and operational efficiency in hospitality and entertainment. But how does a dynamic company with hundreds of thou…

Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.

Today's question is ...

Is frontline training really that m…

Does technology dictate the future of work? Or can we get smarter about how we leverage technology to create a better workplace (and world) for ourselves and the people around us?

JD sits down with He…

Welcome to Season 2 of The 80 Percent! 

JD provides an update on what’s been happening since Season 1 wrapped along with a preview of upcoming episodes scheduled to drop in the coming months, includin…

What makes a workplace a great place? Is it the benefits? Is it the managers? Is it work itself? Or is it an algorithmic combination of all of these factors and more? Companies claim to have amazing …

“The greatest era of innovation is coming.” This statement may sound out of place or downright tone deaf given how difficult it has been for businesses to just keep their doors open over the past six…

We launched The 80 Percent in April with a visit to the grocery store to find out how essential workers were coping during the beginning of the pandemic. Now, four months later, we're returning to th…

“Resilience” is the official buzzword of 2020 - just outpacing “unprecedented.” We’re all doing our best to keep moving forward as we face an uncertain future. What can organizations do to build resi…

Reskilling. Is it more than just a buzzword? How do organizations have to change so they can reskill their employees faster? And how can a renewed focus on frontline reskilling help companies overcom…

If you build it, will they come? This question is about more than baseball fields. A learning solution will not have the intended impact if no one uses it. Engagement is a critical and often overlook…

We’ve always relied on the frontline. They get us where we’re going. They answer the phone when we have a problem. They help us feed our families. But for many of us, it took a pandemic to notice jus…