In The Know is your 25-minute deep dive into the biggest topics impacting the employee experience today. With so much content available on buzzy topics, it can be hard to figure out what's real and what's hype. Plus, who has the time to attend hours of webinars and online conferences to keep up with the latest and greatest? Our ITK guests break down popular topics and provide just the information you need to get started applying proven practices within your organization. In the Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital enablement experience, head over to axonify.com.
Turn off the training firehose!
Here’s the biggest secret about workplace learning: people are built to forget. We can only retain so much information in a short period. This is why traditional course…
What do L&D professionals actually do?
It can be hard for L&D pros to explain their jobs to people outside the profession. Sometimes they’re teachers. Sometimes they’re media designers. And sometimes …
The news is hot off the press: Axonify acquired Nudge! Together, we’re about to take the frontline digital experience to the next level.
What does this partnership mean for frontline employers? How is…
L&D professionals are lifelong learners who inherently understand the importance of ongoing skill development. But do they prioritize building their own skillset to keep up with the rapid changes in …
Content is a constant headache in workplace learning. It’s expensive to buy. It’s time consuming to build and maintain. And most of it sits on a shelf unused. Delivering good training content is hard…
How difficult is writing a GOOD multiple-choice question?
a) It’s so easy anyone can do it.
b) It’s a standard skill for all L&D professionals.
c) There’s a lot more that goes into it than most people r…
Mickey Mouse. Harry Potter. Cara North!
The ATD International Conference & Expo is the biggest event of the year in workplace learning and performance in North America. But don’t worry if you couldn’t…
Playing games at work? What a waste of time! Or is it …
Gamification has been a hotly debated topic in L&D for the past 15 years. Some people contend that it’s just a buzzword. Others swear by its abi…
Technology has transformed retail. Online ordering, curbside pickup, on-demand delivery and personalization are now parts of our everyday shopping experiences. Technology may be the face of retail, b…
Did you hear Cornerstone is acquiring Edcast?
The learning tech marketplace is undergoing major transformation as familiar providers consolidate while new players continue to emerge. But what does th…
Did you know the same percentage of employees who quit due to pay also quit for not having career advancement opportunities (63% - Pew Research)?
JD sits down with Matthew Daniel - Principle for the …
We’ve (virtually) traveled the world over the past year to tell the frontline story. We’ve explored a range of frontline forward industries and themes, from grocery and contact centers to resilience …
Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.
Today's question is ...
Does gamification work in frontline …
Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.
Today's question is ...
How can I translate frontline traini…
Do you feel exhausted at work?
Do you feel increasingly distanced from or negative about your job?
Are you noticing reduced quality in your work output?
Then you may be experiencing burnout, a legitimat…
Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.
Today's question is ...
How do we implement BYOD on the fron…
What if you could take any random person off the street, plug them into your contact center operation and have them fielding customer calls right away?
It may sound too good to be true. After all, co…
Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.
Today's question is ...
How do you measure the impact of fro…
Zoom meetings. Slack channels. Online learning. Work is more digital than ever … for some people.
While corporate employees have a rich technology ecosystem that keeps them up-to-speed, frontline wor…
Welcome to Frontline Questions, a bi-weekly segment in which JD answers the most popular questions we receive from The 80 Percent listeners.
Today's question is ...
How do we make frontline training mo…