In The Know with Axonify

Frontline workers continue to grapple with long-standing challenges like burnout and inconsistent support. Axonify’s annual Deskless Report examines these issues in depth, highlighting the most urgen…

Retail managers are at a breaking point. Facing staffing shortages, burnout and labor hour reductions, they’re struggling to keep operations running smoothly while balancing increasing demands. With …

Have you ever had two leaders telling you two different things that are in direct opposition to each other? It’s a common dish served in foodservice, where franchised locations, channel teams or cont…

Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we’re going to rely on them to run our businesses and take care of our people, they’ll need our help.

Mon…

Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, …

It's our smallest episode ever! But it’s not the runtime that’s shrinking, it’s your learning strategy.

That's right—we’re talking about microlearning. Robyn Defelice, Consultant at RADLearning and c…

Creating compelling training content is tough. You're often forced to choose between building it on your own, which is time-consuming and expensive, or borrowing it from an off-the-shelf library, and…

Four years—that’s currently how long the typical employee sticks around before looking for new opportunities. But it wasn't always this way and median employee tenure has dropped 10.9% since 2012. Th…

How do you survive toxic leadership that goes beyond bad managers? We're talking the kind of leaders who bully, intimidate and exploit their teams, creating a work environment that erodes trust, dama…

When should you PUSH training to employees, and when should you make learning resources available for people to PULL on their own?

Daniel Johnson and John Parsell from Merck sit down with JD Dillon to…

Great customer service in healthcare is essential but includes added expectation thanks in part to the sensitivities and vulnerabilities associated with the industry. People want to be treated with r…

AI is already taking on tasks typically completed by people. It’s answering contact center calls, taking drive-thru orders and writing marketing copy. Companies are betting on AI to reduce costs, all…

How do you build a truly great and healthy workplace culture, and what does it take to bring the values posted on office walls to life, every single day?

Melissa Daimler, CLO at Udemy and author of "R…

What do today’s employees want in a job?

Dr. Steven T. Hunt, Ph.D., SAP’s Chief Expert of Technology & Work, joins JD Dillon to share his perspective on what it takes to create a desirable workplace. …

How much learning technology do you actually need?

Rachel Horwitz joins ITK to discuss learning tech optimization. Rachel has managed HR and L&D practices at Mars, The Estée Lauder Companies and Conva…

We’re celebrating the release of Learning Experience Design Essentials, the new book from one of our favorite ITK guests, Cara North!

Cara’s gone from “accidental instructional designer” with Amazon t…

Who deserves the chance to get better at their jobs?

Everyone, of course! And while the answer is obvious, delivering on that promise is more nuanced than you may realize.

Diane Elkins, co-founder of A…