Experience by Design
This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate?
Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.
- Update frequency
- every 16 days
- Average duration
- 65 minutes
- Episodes
- 137
- Years Active
- 2018 - 2025
The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity w/ Byron Reese
Gigaom CEO, publisher and author of "The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity" stops by virtually to chat with host Adam Gamwell and guest host Astrid Countee to …
Amira Valliani (Glow.fm) and the Podcast Experience
We meet a lot of people who say they want to do a podcast, and in fact they are technologically easy to produce. Getting listeners is another matter altogether. And getting listeners pay for content …
Kristin Shuff on Lightstream and the Loan Experience
Loans have a fascinating cultural property. We might think of ‘loan sharks’ as the present-day manifestation of the ancient pronouncements against taking advantage of people through the giving of loa…
Micah Solomon on Ignore Your Customers and They'll Go Away
Micah Solomon had dreams of wanting to be a rock star. When that wasn't going to happen, Micah's new journey took him from opening up a recording studio that became a manufacturing business, which th…
Whitney Quesenbery on Voter Experience and Civic Design
Whitney Quesenbery has had a long and influential career in user experience. The author of three books on UX, Whitney has been involved in a lot of projects aimed at making things more usable. But pe…
Brands and the Business of Relationships with Bill Fleming
Bill Fleming stops by to chat with Adam about branding, marketing and design. Bill is a Boston-based Independent Brand & Marketing Strategist, and Business Consultant for Designers.
On this episode we…
Emily Guendelsberger and On the Clock
Emily Guendelsberger, author of the book “On the Clock: What Work Did to Me, and How it Drives America Insane,” was a journalist who, upon her newspaper closing, decided to work at a variety of jobs.…
Communism, Casinos, Airports and Customer Experience with Liliana Petrova
Liliana Petrova, formerly the Director of Customer Experience at JetBlue, and now Founder and CEO of The Petrova Experience, describes herself as an “Organizational Culture Evangelist.” The airline i…
The Employee Strikes Back: Ben Whitter on Employee Experience
Are employees like customers now? For example, does an employee's capacity to leave feedback on social media or employment sites like Glassdoor tip the balance of power in the workplace when employee…
Rick Britt and Speech Analytics
The new year, and the new decade, means that we are now officially in the future. Of course, any discussion of the future has to include a discussion of technology, and how it is shaping our future.…
Jayson Yardley and Patient Financial Experience
Anyone who has ever received a medical bill in the mail knows the experience of trying to understand the costs. Stories abound about making sense of the codes, line items, services, and treatments th…
Axel Seemann and Shared Experiences
Professor of Philosophy Axel Seemann has long been interested in how people create a common understanding of social spaces and experiences. In his recent book, The Shared World, Axel explores these t…
PJ Mann and Puzzlescapes Escape Room
A 2019 article in The Economist proclaimed that “The escape-room games industry is booming”, Today there are over 2,300 in the US, and probably more than 10,000 around the world. But why are they so …
Diane Magers and the Evolution of Customer Experience
Diane Magers has a long career in customer experience. From humble beginnings in a basement business to the Interim CEO of the CXPA, and now her own company Experience Catalysts, Diane discusses what…
Fan Experience with Aran Rush (Golden 1 Center, Sacramento Kings)
Aran and Gary go way back to 1989 when Aran was pledge for Sigma Pi fraternity (Delta Alpha, Central Michigan). Reunited by LinkedIn, Gary, Aran, and Adam talk about how Aran approaches the fan exper…
Elizabeth Rosenzweig and World Usability Day
World Usability Day is happening on November 14, 2019, and we in large part have Elizabeth Rosenzweig to thank for it. Listen to Elizabeth describe her journey from taking pictures in Vermont and a r…
Episode 1 - The Customer Isn't Always Right
Welcome to Experience by Design Podcast! This is a new series of conversations and reflections on the emergent and exciting field of Experience Design as it relates to business, culture, customers, d…