Experience by Design

Medicine, like it seems everything else, is undergoing an experiential transformation. The movement toward redefining healthcare in terms of patient experiences is not necessarily new. While it might…

Running a professional association ain’t easy. There are a lot of elements that go into creating and delivering a quality member experience. Living during a pandemic has only made that more challengi…

Pandemic life means for many of us that we have had to become audio-visual professionals. Along with all the stress of kids at home, COVID tests, and trips to the grocery store is the worry about wha…

The good news and bad news of a connected world is that we are more connected. In that lies the question of how we create and maintain meaningful connections that feel real. Given the ‘flame wars’, t…

As the saying goes, the only constant in life is change. Or as the song goes, The Times They are a’Changing. But if so much of life is change, why are we so bad at handling it? Why do people, and org…

Issues of racial equity, and institutionalized discrimination, have long been at the center of customer experience, and the right of people to be seen as customers. Today’s podcast is a recording of …

Higher education’s imminent demise has been long forecast, with a number of factors contributing to this terminal condition. The cost of higher education in the United States is unparalleled in the w…

Looking at the Life Celebration website, you might be surprised to discover that their business is funeral memorial services. But with the bright colors and designs comes a philosophy of elevating me…

During the pandemic, people have been trying to find ways to fill their time, often by pursuing hobbies they always wanted to pursue. One such hobby is learning how to play guitar. Who better to talk…

Megan Burns has been involved in analyzing organizational efforts to create better customer experiences for over 20 years. From her early days at Forrester, to now with her own consultancy called Exp…

We live in an experience economy, where experience channels abound in business. Whether customer, user, patient, employee, or something else, we are facing expanded opportunities to create and design…

Durell Coleman has for a long time been interested in how to create inventions and entrepreneurial opportunities to create social change. With an early interest in engineering, sparked by working on …

Given all the challenges we are dealing with as a society right now, talking about bikes might seem unimportant. However, in fact, the topic of cycling, exercise, and inclusive environments is exactl…

Friend and colleague Mike Goldberg comes by the Experience by Design studios to talk about his career in design. Mike’s career extends back a long way, with 27 years teaching graphic and web design a…

Patient experience is an ever-expanding area of work as hospitals, especially in the US, try to compete for higher patient scores to not lose valuable reimbursement. It is perhaps understandable that…

"You gotta slow down to go fast" - Douglas Ferguson

Voltage Control president, design thinking facilitator and innovation coach Douglas Ferguson recently published a book called Beyond the Prototype t…

Before COVID-19, the criminal justice system was cracking under its own weight. Now, those cracks have started to spread. Police are changing how they perform their duties based on the virus, limitin…

It is not surprising to hear that everyone’s state of anxiety is pretty high. We are all facing a very uncertain future. Turning on the news, which I recommend doing only in moderation, it is easy to…

Shelley White is an Assistant Professor of Public Health and Sociology, and Program Director of the Master of Public Health.

Meenakshi Verma-Agrawal is the Assistant Program Director and Associate Pro…