Experience by Design

It can be easy to forget that experience design, whatever the kind, is about people. More than that, it is about making not only experiences better, but more importantly their lives better. As experi…

We are on the verge of a new year, and with a new year comes new ideas about how we need to make changes in our lives. While individual will often make New Year’s Resolutions about how to make a “new…

When the world can feel more divided than ever - whether polarizing politics, climate change or economic uncertainty, ethnography reminds us to come back down to earth, and into the lives of people. …

Meaning is a key element of designing experiences. At the same time, a major challenge is to understand how people construct and achieve meaning not just personally, but shared with others. How we cr…

When looking at American culture, you can see how security minded it is. Home security systems. Car security systems. Gun ownership for protection. Locking your doors. It is a society that in many wa…

Perhaps one of the most immediate changes brought by the pandemic was the move to living online. It seemed like the world was going virtual, as people in business, education, organizing, and those tr…

This past summer has brought greater attention to questions of racial and social justice, resulting from the George Floyd murder to other stories also depicting events that bring us back to an earlie…

One might think that by 2021, companies would already have an understanding of how to digitally transform. Also, one might think that they would have a strategy in place to do so. The truth, however,…

We are living in the Age of Identity. Terms like fluidity and intersectionality speak to the moment of people exploring who they are across and within different contexts. People are free to choose fr…

What does chips and salsa, Meowoulf, and Burning Man have in common? What they all share is they are part of what our guest calls the Experiential Palate. They involve trying to connect with a person…

The experience of being a parent of a developmentally disabled, or neurologically atypical child, can be highly varied. Kids can have a range of functioning, challenges, abilities, and barriers. Rega…

Despite being summer, it is a fallacy that academics get summers off. Especially in a pandemic year, it can feel like the pressures and stresses of academic work have been compounded. Making the tran…

Our guest today Josh Linkner has had a pretty varied set of experiences that led to to writing his latest book, Big Little Breakthroughs. In fact, he describes himself as being a “strange mix of thin…

In the area of ethnomethodology and workplace studies, Jack’s work always served as a case study in how to apply academic research and industry impact. From his earlier days at the University of Oreg…

Dr. Jacqueline Copeland grew up in Philadelphia, which she describes as a city of neighborhoods. But, just because you have neighborhoods doesn’t mean that everyone is neighborly. From those early ex…

Oscar Barrera is a Business Anthropologist based out of Veracruz, Mexico who brings a global mindset to helping businesses turn hurdles into opportunities for positive change. He is an expert in inno…

Punk is more than songs; it is an ethos, as well as an aesthetic. The punk lifestyle and its music is all about attitude, and fighting against norms, traditional dogma, social injustice, and intolera…

The Experience by Design mothership is being boarded by pirates! On today’s episode, we welcome the Learning Pirate Lauren Waldman. Lauren long has been interested in education and learning, a passio…

Designer and entrepreneur Paul Bulencea, who is the co-creator of the college of extraordinary experiences, visits the Experience by Design studios. Paul’s personal journey started with a Masters deg…

Many companies want to use customer experience, but are they really embracing its essence?  Businesses often think it is about customers being happy in terms of ‘customer satisfaction.’  The point is…