Customers First Podcast

Join Tacey & Her Special Guest Stacy Sherman owner - DOING CX RIGHT! As they discuss The Importance of Customer Journey Mapping!

Timestamp: 00:53: Stacy's Story

Timestamp: 04:14: Customer Journey …

Join Tacey and Customers First Public Relations Guru, Amy Kehs owner of Kehs Communications and they discuss The What, Why and How of your brand voice.

Timestamp: 01:287: What is Brand Voice?

Timesta…

Join Tacey and her special guest Paul Gowder from PowWows.com as they discuss building a business around a community's needs instead of the other way around. 

Timestamp: 00:04: Pauls Story

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Join Tacey and Her special guest, dental Hygienist Katie Laughlin. Katie describes how her practice is making visits fun through education and relationship building.

Timestamp: 00:55: Katie's Story

T…

Join Tacey and her special guest author Kelly Hawkins as they discuss writing for the reader experience.

Timestamp: 00:58: Kelly's Story

Timestamp: 19:39: The customer service the author experiences

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Join Tacey and James Elliott owner of High Adventure Leadership as they discuss Leadership, Mentorship and how those affect Customer Service.

Timestamp: 00:53: James Story

Timestamp: 10:35: Definin…

Join Tacey and her special Guest Christine Morrison, Owner of Black Dog Day Care and they discuss the joys and challenges of running a doggie day care and how those can help you in many other areas o…

Join Tacey and Kris as they discuss ways to put "magic" into your customer that Kris has learned through the World of Magic.

Timestamp: 01:03: What magic means to Kris

Timestamp: 07:55: Giving a 100%…

Join Tacey and her special guest Neal Woodson as they discuss why you can't have amazing customer service, if you don't have amazing leadership.

Timestamp: 00:56: Neal's Story

Timestamp: 04:17: Key P…

Join Tacey and her Special Guest Samantha Irwin from Kaizen Business Coaching as they discuss ways to empower your team to greatness.

Timestamp: 01:02: Samantha's Story

Timestamp: 14:50: The Power of…

Join Tacey and Jon as they discuss how leadership is the ultimate test of customer service skills. Jon draws on his amazing experience in the Navy and beyond to give actionable tips to improve your l…

Join Tacey And her Special Guest Julia Hickman as they discuss the importance of human touch points through your online course or webinars.

Timestamp: 02:29: How Julia started supporting online launc…

Join Tacey as she and Crystal from The Inside View discuss the importance of investing in your team and giving them the foundation to soar in your business.

Timestamp: 00:54: Crystal's Backstory

Time…

Tacey and Dave discuss how companies can improve their service strategies to better serve the blind & visually impaired community.

Timestamp: 00:54: Dave's Story

Timestamp: 04:31: Using Alternative T…

Join Tacey & Scott as they discuss how he increased engagement in his industry and how you can utilize some of those strategies for your business. Engagement goes beyond the sale and Scott shares str…

Join Tacey and Rich as they discuss customer service strategies they learned in the hospitality industry and how to use them in any business to build an engaging customer experience.

Timestamp:07:27:…

Join Tacey And Amy as they discuss the importance of giving all year long, not just the holidays. Tips and strategies for making it a successful partnership for both you are the organization.

Timesta…

Join Tacey as she discusses the importance of care and compassion in customer service with Steve Super, owner of Compassionate Credit Repair and how all industries need to rethink their customer serv…

Join Tacey as the conversation continues about the cross country move that Customers First made and the customer service or lack there of, she experienced along the way.

Timestamp: 02:18: Customer Re…

Join Tacey, one on one, as she discusses the moving industry and what moving across the country has taught her about it. This is will be a 3 part series of short podcasts to discuss customer service …