Customers First Podcast

Join Tacey and Angie Robinson as they discuss how to assess and utilize personality types to improve team and customer relationships.

Timestamp: 00:57: Angie's Story

Timestamp: 01:57: Insights Discov…

Join Amy and Tacey as they continue to discuss the importance of effective business communication. This week they share Amy's 21 tips from her 21 years in business.

Timestamp: 02:11: Keys Messaging

T…

Join Tacey and Customers First Regular, Amy Kehs as they discuss best practices for all your business communications. From basic messaging to crisis communication, it all matters how we craft it. Amy…

Join Tacey and Tammy Fink from WOWTammy.com as they discuss the importance of going that extra mile and giving your customers an experience that is meaningful and memorable. 

Timestamp: 01:06: Tammy'…

Join Tacey and Jesse McCullough from Keystone Pharmacy Insights discuss the multifaceted world of pharmacies and how leadership plays a key role in the customer service delivery.

Timestamp: 00:43: Je…

Join Tacey and Armando as they discuss the importance of customer service and technology innovation in the Real Estate industry. 

Timestamp: 00:57: Armando's Journey into Real Estate

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Tacey's special guest this week Sarah from Ruby Red Beautiful discuss the importance of aligning with brands that share your belief system.

Timestamp: 01:38: Win This Space Contest that started it al…

Join Tacey as she and Beci discuss how the travel advisor industry is built on amazing customer service. Hear Beci's story and how important choosing the right people to service her customers is to h…

Join Tacey and Callie Barlow from the Excellence Group in South Africa as they discuss the importance of "upping" the customer experience so they feel engaged and invested in your brand.

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Join Tacey and Cheryl Howlett from Smoke's Poutinerie St Catharines as they discuss the importance of giving back to the community and going beyond your menu to truly create an experience for the cus…

Join Tacey and Mark Bologna from Beyond Bourbon St Podcast and Crystal Steers from Chasing Happiness.ca as they discuss the challenges facing entrepreneurs when it comes to mental wellness. hear some…

Join Tacey and Jason Canapp, CEO of Beacon Veterinary Specialists as they discuss Jasons vision for a more customer centric experience in emergency animal care. How involving the customer in every st…

Join Tacey and her special guest Rory Atkinson from Visual Click Studios as they discuss How to simplify your online sales processes to increase sales.

Timestamp: 01:36: Defining simplifying your sal…

Today Tacey is joined by Karyn Ruiz of Lilliput Hats discussing her amazing 35 year journey as a small business owner and milliner to some household names and how offer the most amazing customer serv…

Today we are discussing How Kindness and Authenticity Wins Sales with Meg Leoni Director of Sales at DressUp.

Timestamp: 1:30:00: Throwing Kindness like Confetti

Timestamp: 4:11: Zoning a Store for t…

Tacey is joined by special guest Fred Aebli from Get me Coding to discuss the user experience and how it pertains to our devices and how they are made.

Timestamp: 00:46: Fred's Back Story

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Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement.

Timestamp: 4:46: Wh…

Join Pete and Tacey as they discuss the art of using theatrical storytelling to enhance the customer experience. 

Timestamp: 0:46: Pete's PSB Creative Story

Timestamp: 1:55: Theatrical story time and…

Join Tacey and her Special Guest Amy Kehs as they discuss why Media Relations is important to your brand. Amy just celebrated her 20th year in the communications business and gives us great tips on h…

Join Tacey and special guest Mark Sephton as they discuss Delivering amazing customer service on the Clubhouse App. Mark hosts three clubs on Clubhouse and discusses best practices for audience engag…