Business Excellence - TOP 5 Series

“ And there's a lot of work still that needs to be done to break down those barriers and reduce the stigma. So, people feel comfortable about talking about the problem acknowledging the problem and h…

“Audience journey is basically in any kind of presentation, or conversation or speech. It's the moment by moment, emotional, mental journey that the audience takes, while listening to what you're de…

 “And I tried a number of things to keep the staff that I was employing, engaged and keep them staying working for me for the business longer. And I found over a period of time, what I was doing wasn…

“I think the biggest challenge is the mental health of our workers or our employees has become really, really important for a whole range of reasons, we are making progress. But I think the biggest c…

“We will go in and we will look into the business and see how we can translate that in order for your corporate executives to be able to live and breathe the brand.” 

 “Number one would be what is the…

”So, if you think of a patent, it goes towards an invention. Something that has a functionality, it does something and accomplishes something that would be a patent. A trademark is more on the brandi…

“And so executive presence remains a mystery to so many people.”

“Today, leaders need to be able to show empathy, they need to thank their teams, their team members, and they need to just be patient a…

“Imagine you're in business. And every day you spend one hour learning a new skill, like how to market or how to communicate or how to write copy. And at the end of the year, you have 365 skills like…

“If you get that wrong, it doesn't matter how fancy the graphics, it doesn't matter how good the presentation, it doesn't matter, you know, where you put it, your target market just won't respond to …

And we do very little in paid advertising, almost no cold outreach. And people come and find us organically. And in the process of sort of figuring out how we're going to position ourselves in places…

“The area where the brain is most sensitive to and most willing to change is in the area of a risk to survive. So, risk is the area that is rich pickings for changing your behaviour. If you can set …

“Conflict is inevitable. Combat is optional. And in business, particularly when people have a conflict that arises, there's a couple of things that can go wrong, and they go wrong, because nobody eve…

“ Take your common returns, procedure, most retailers, you know, if they don't want to take it, they'll find every excuse under the sun not to take it. But that's not for the customer. That's a proce…

“And for that you need systems. And this is where our three habits three numbers come in really handy. And if you jump directly into systems and tactics, you might be the wrong systems and the wrong …

“And for the team as well, it means that we've got wider access to talent, because we don't have to nail down into one particular geographical location”

 “Prior to the pandemic, people were commuting …

Summary of Kellie Koach and Alister McDonald 

“When I was seven, I announced that I wanted to have my own baby shop. And Abby was like, she was four at the time. And she was like, yes, let's do it!”

“B…

“Working as a healthy, functioning cohesive team, typically working with the leadership team, getting them playing well with each other. Because so often, that's not the case in businesses, but when …

“And as I continue to learn more and more, I wondered if others knew the little golden nuggets that I had come across along the way. So, I really wrote the book to share what I'd learned in the hope …

“I would say, everybody knows how to manage their time, but not everybody has the same beliefs about time. And then the second thing is, they don't have the motivation to want to start managing thei…