America's Credit Unions

Max Michieli remembers the moment he realized the shocking amount of single-use plastic being produced, a realization that ignited his passion to develop a payment card that limited the amount of new…

As with virtually every other area of the credit union, finance is increasingly driven by technology. CPA.com is a leader in providing technology that drives innovation within the finance space. Its …

The credit union movement is currently engaged in crucial conversations about structural racism and social justice. As credit unions consider how they can better support their employees, members, and…

High employee turnover is a common and challenging problem for many credit union contact centers, often harming member service and raising operational costs.

While many reasons exist for high turnove…

During a time when our country is experiencing a national health emergency, economic decline, and civil unrest, consumers and employees are feeling anxious and uncertain. Empathy is a word that we he…

As populations that constitute credit union members and employees become more diverse, it’s important to understand what diversity, equity, and inclusion, or DEI, mean for the movement.

In June, CUNA…

Much like the rest of the country, the credit union movement is engaged in crucial conversations about understanding structural racism, advancing social justice, and prioritizing diversity, equity, a…

Dan Stoltz follows a “net giver” leadership philosophy, which emphasizes that life is about giving rather than getting. That focus on serving others has provided a framework for success at SPIRE Cred…

With decisions being made that impact credit union operations as well as employee health and safety, human resources (HR) professionals know how critical their role is during the coronavirus (COVID-1…

Until recently, business continuity plans focused primarily on natural disasters and cyber events.

That changed quickly with the onset of the coronavirus outbreak and protests over the murder of Geor…

Credit unions don’t necessarily need to offer special loan products or pride-themed debit cards in order to effectively serve LGBTQ members.

It’s the little things, such as making them feel special a…

While Pride Month has a different look this year due to the coronavirus (COVID-19) pandemic, Alternatives Federal Credit Union in Ithaca, N.Y., is maintaining its focus on strengthening community par…

For many young professionals, the coronavirus (COVID-19) pandemic has created uncertainty about career progression and goals. Workplaces are still in flux as credit unions and other companies adapt t…

Perhaps at no time is an organization’s culture more on display than during a crisis. Jayne Hitman and Paul Robert assist credit unions in shaping their cultures to shine at just these moments.

Hitma…

Marco Dominguez knows firsthand why credit unions need to reach out to and educate immigrant populations about financial services.

The native Venezuelan has been there.

“I’ve seen the international c…

Diversity, equity, and inclusion (DEI) has become a mindset credit union leaders consider when forming their business plans.

They address DEI when attracting, recruiting, and retaining employees, and…

When social distancing guidelines went into effect across the United States, credit unions responded by closing or limiting access to lobbies and reducing the number of employees working in branches.…

Cybersecurity continues to be a top priority for credit unions and all businesses. And the coronavirus pandemic has done nothing to change that.

Ransomware, email phishing attacks, and other threats …

Jason Lindstrom can summarize his best crisis leadership advice in one word: Listen.

Lindstrom, president/CEO of $316 million asset Evergreen Credit Union in Portland, Maine, and chair of the CUNA Ma…