America's Credit Unions

When Marc Schaefer steps down as CEO of Truliant Federal Credit Union at the end of 2019, he doesn’t want the focus to be on what he did as an individual. 

Instead, he wants people to remember what th…

The payments landscape is constantly changing and credit unions must adapt with new technology so they can continue meeting members’ needs and expectations.

“Credit unions need their payments product…

The foray into solar lending at UMassFive College Federal Credit Union began with a desire to create a new loan product and simple Google search on “solar energy.”

“If you want to grow at a pace that…

For Steve Timmons, tackling a fraud incident involves not only resolving the issue for the member, but also determining how the incident occurred and how to prevent it from happening again.

“We analy…

Cindy Olson has seen the best of times and worst of times a company can experience.

As a top executive at a Fortune 7 firm during the late ‘90s, she pioneered the use of technology in finding, develo…

Your culture is the pulse of everything your organization does. It represents the way employees work to produce a product or service.

“Culture eats strategy every time—for breakfast, lunch, and dinne…

Ray Lancaster began his career as a credit union volunteer. But looking back it seems inevitable Lancaster would become a credit union CEO one day.

Lancaster embodies the credit union spirit. As CEO …

Andrea Parrish jokes that her drug of choice of public speaking. She loves an audience.

As digital brand manager at $3 billion STCU in Spokane, Wash., her audience is a membership of 195,000. Her suc…

The African-American Credit Union Coalition (AACUC) wants to be considered a preferred diversity, equity, and inclusion partner for the credit union system, says Adrian Johnson, chief financial offic…

During a recent CUNA News Podcast interview at the 2019 African-American Credit Union Coalition Conference in Charlotte, N.C., NCUA Chairman Rodney Hood discussed the need for financial inclusion, sm…

Faced with the changing demographics of a community coupled with a struggle to repay borrowed secondary capital from the U.S. Treasury, leadership at North Side Community Federal Credit Union knew a …

Young professionals (YP) realize their role entails more than just their daily credit union duties.

And they know the movement’s future depends on their involvement in advocacy.

“There’s been a massi…

Creating a high-performing team requires, as Tracy Nelson puts it, getting the right people on the bus.

That means finding those who not only have the right skills and knowledge, but who fit your cre…

The route John DiJulius took to become an authority on world-class service began in the least likely of places: a small hair salon in Cleveland.

Due to his obsession with the customer experience, the …

Advancing diversity, equity and inclusion (DEI) is a top priority of CUNA leadership and its member credit unions.

Earlier this year, former CUNA Board Chairman Maurice Smith, president/CEO of $2 bill…

In 2004, leaders of New Light Christian Church in Houston asked Harlene Johnson, a former banker who'd recently moved to the city from Louisiana, to lead the formation of a faith-based credit union.

S…

A brand refresh involves much more than changing your logo or adding billboards.

“That’s literally the last thing you do, and it takes the least amount of time,” says Anne Norman, senior vice presiden…

Rachel Scheuerman, director of engagement solutions for Harland Clarke, takes substantial pride in developing relationships as part of her everyday work.

In this CUNA News Podcast episode, sponsored b…