America's Credit Unions

Financial institutions covered by the National Credit Union Administration (NCUA) with deposit insurance are subject to comply with Affirmative Action Program obligations under Executive Order 11246,…

When Angie Bastian studied the snack aisle in the grocery store, she noticed an important omission: No representation of women except for foods geared toward weight loss.

That led to a revelation: Th…

Cheryl Deborde has served as the Members Choice CEO for five years following a 29-year banking career. From the start, she eschewed advertising for hands-on community involvement. 

“I don’t want to sp…

“He gave me a chance.”

It’s what Nick Kessenich hopes members will say when asked about the impact he had on their financial lives.

It’s also what $28 million asset Members First Credit Union in Madi…

Bill Lawton’s path to credit unions was almost a birthright. His grandfather served as a credit union board member in the 1950s; his mother worked for the Michigan Credit Union League; and his father…

In her first credit union job, Val Mindak worked in almost every area of the organization. This paved the way for a career in the movement and sparked Mindak’s passion for community involvement.

Toda…

The events of 2020 have affected consumer behavior in many ways, and the payments landscape is no exception. The coronavirus (COVID-19) pandemic has driven significant changes in consumer payment pre…

The past year of living with the coronavirus (COVID-19) pandemic has presented many challenges for credit unions.

But in the face of difficult times, numerous credit unions have used the modification…

At their very best, credit unions serve at the hearts of their communities.

In this podcast, Cathie Mahon, president/CEO of Inclusiv, describes how her organization promotes financial inclusion and b…

As the upcoming generation of consumers enters the financial services marketplace, credit unions should prepare to meet their expectations. Younger generations select financial institutions based on …

It’s been almost a year since the onset of the coronavirus (COVID-19) pandemic triggered nationwide lockdowns, remote work arrangements, and other massive challenges across the country. Through it al…

The most impactful moments don’t always appear on a resume or LinkedIn profile.

“Sometimes the best things that happen to people to improve their life and to help them make great decisions are those …

For credit unions, the member experience has been virtually redefined since the onset of the coronavirus (COVID-19) pandemic. Member expectations have shifted as safety and ease of use redefine the c…

As members’ interactions with their credit unions become more digital, their engagement creates a legacy of data that can be collected and analyzed to improve business performance.

In this podcast, s…

Marketers who had adopted an agile marketing mindset before the coronavirus (COVID-19) pandemic were quickly able to pivot their plans without major disruptions when the pandemic began. 

“We don’t wr…

Sticking to the fundamentals and building relationships with members are key components of lending, say two award-winning lenders.

Lloyd Gill, retired CEO at $565 million asset We Florida Financial i…

The outset of the coronavirus (COVID-19) pandemic in 2020 provided unforeseen challenges for every credit union leader. Leadership lessons gleaned from webinars and audiobooks were put to the test un…