Windshield Time
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
- Update frequency
- every 13 days
- Average duration
- 41 minutes
- Episodes
- 109
- Years Active
- 2021 - 2025
Decision Bombs
In this week's episode of Windshield Time, Chris and James explore ways technicians can prepare customers for bad news while out in the field. Whether the job will cost more than they are expecting o…
Using Your Checklist
In this week's episode of Windshield Time, Chris and James discuss the utility of diagnostic checklists across the trades and how they vary between industries. Tune in and find out what to do when fa…
Lost In Translation
In this week's episode of Windshield Time, Chris and James explain how communicating technical language in a customer-friendly way can lead to miscommunications. From directions or concepts to overal…
Differences Between Service & Maintenance
In this week's episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance calls. They share how a customer's expectations vary across types of …
Handling Unreasonable Customers
In this week's episode of Windshield Time, Chris and James discuss how you can use courage to successully navigate interactions with the two main types of unreasonable customers. They share how enter…
Creating Additional Value
In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means. Together, they break down the psychology be…
Price Sensitivity
In this week's episode of Windshield Time, Chris and James discuss their theory on price sensitivity, including how to navigate it when you're in the field.
The Picture Of Opportunity
In this week's episode of Windshield Time, Chris and James talk about how you can use non-technical information in the field to recognize and understand when there is an opportunity to provide additi…
The 5 Keys To A Great Replacement Lead
In this week's episode of Windshield Time, Chris and James talk about feeling aligned when leading people and how ensuring that the customer understands: the cost of repair vs. replacement, the price…
The RE of PRESS PLAY
In this week's episode of Windshield Time, Chris and James talk about what the RE in PRESS PLAY means and why these skills are important out in the field. Building a strong Relationship with the cust…
FEAR
In this week's episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about being held back by fear of failure on the job while getting to know more about J-Dub.
Farewell to Loudermilk
On this special episode of Windshield Time, the Service Excellence team bids farewell to longtime friend and coach, Chris Loudermilk. Tune in to hear Chris and Chris reminisce and chat one last time.
Prescription Pyramid – Awareness & Stimulation
This week, your hosts Chris and Chris, with returning guest speaker Matthew Barbosa, talk about awareness and stimulation in the Prescription Pyramid.
Fun With DISC Profiles
In this week's "Windshield Time," your hosts Chris and Chris revisit DISC profiles.
It's Getting Awkward
This week your hosts Chris and Chris, with returning guest speaker Matthew Barbosa, talk about when things get awkward on the job.
One Thing Leads To Another
This week your hosts Chris and Chris, with guest speaker Matthew, talk about how exactly One Things Leads To Another.
Fun with Cognitive Bias
This week your hosts Chris and Chris discuss Fun with Cognitive Bias.
With Great Power Comes Great Responsibility
In this episode of Windshield Time, host Chris and Chris talk about how "With Great Power Comes Great Responsibility".
What's Between Your Ears
