Often Imitated: CX Stories from History
What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
- Update frequency
- every 10 days
- Average duration
- 21 minutes
- Episodes
- 66
- Years Active
- 2020 - 2022
The Art of Anticipating Needs with Ali Diab, CEO at Collective Health
There's an invisible art to incredible customer experiences. When it's done well, the customer gets what they need before they ask for it. To master that art, you have to anticipate the tiny details …
Overlooked and Underserved with Tonio DeSorrento, Co-Founder & CEO at Vemo Education
Pricing and cost are always sticking points when it comes to CX. But what if there was a better way? How can CX leaders build a win-win experience? To get an answer, we looked at the experience of Ma…
The Power of the Outsiders with Dustin Cohn, Head of Marketing at Marcus by Goldman Sachs
When insiders get wrapped up in the way things are, it takes an outsider to see how they could be. On this episode of Often Imitated we explore how outsiders find new and novel ways to win -- and cre…
Reinventing the Wheel with Zach Scheel, CEO at Rhumbix
In 1969, Neil Armstrong walked on the moon. A little less than a year later, someone had the bright idea to put wheels on the bottom of luggage. How could such a seemingly obvious UX improvement rema…
How Benjamin Franklin Was a Copy Cat with Shari Johnston, Founder of Women in Revenue
What unique experience did Benjamin Franklin create by founding his Junto and how can we replicate it today? To find out, we talked to Shari Johnston, founder of Women in Revenue about how she's lead…
Trailer
Often Imitated is a podcast about incredible experiences from the past, and how they inspire great customer experiences today. The experiences that are envied, talked about, and, well, often imitated…