Often Imitated: CX Stories from History
What can history’s unique experiences teach us about modern customer experience? On this podcast, we examine moments from the past – from Woodstock in 1969 to Edison’s first light bulb to the Pringles can – that have been often imitated but never duplicated.
- Update frequency
- every 10 days
- Average duration
- 21 minutes
- Episodes
- 66
- Years Active
- 2020 - 2022
Radically Transparent CX with Aurimas Adomavicious, President of Devbridge
Being honest is scary enough. Doing it with your customers is a whole other ball game. From investment banking to digital consulting, radical transparency has a way transforming industries. Let’s see…
How to Create Your CX Fantasy with JJ Zachariason, Editor-In-Chief at FanDuel and numberFire
Fantasy Football has changed the way football fans engage with what used to be a casual weekly event. It turned an entire industry on its head, and has driven engagement with its parent product, the …
The Great Wall, Smoke Signals, and Your Communication Ethos with Erica McMannes, Founder and COO of Instant Teams
The Great Wall of China has been the source of lore, wonder, and mystery for thousands of years. And it turns out it also marks the beginning of mass communication.
In this episode of Often Imitated,…
Season 2 Coming Soon
Welcome back to Often Imitated!
We have a really exciting announcement, Season 2 is coming!
Thank you to all of you for listening. We have had over 50,000 people listen to Season 1 and it’s been fun …
Never Take No For An Answer w/ Nitin Pachisia, Founding Partner of Unshackled Ventures
History is full of stories where people have committed their lives to helping vulnerable communities. Louis Braille did it 200 years ago, and his impact is still monumental today. Today’s guest is cr…
Having a Super CX with Mickey Miller, CEO at Vislink
Super Bowl 55 was full of excitement and fanfare, but did you know that in its first year, viewers weren’t all seeing the same thing? In this episode, we’re taking a look at how getting on the same p…
The Enigma and the Elephant with Wendy Gonzalez, CEO at Sama
AI is the technology of the future, so let’s explore its past. From manual human computers to the sensors on your car, AI has done it all. So let’s find out how it was invented in a British lab durin…
A Sweet Guide to Your CX Crisis with Susy Schöneberg, Founder and Head of Flexport.org
What does peanut brittle and freight travel have in common? They’re both a little bit more complicated than you’d think. And they already sound pretty complicated. So let’s figure out how to simplify…
The Customer Is Always Right… Right? with Mike Murphy, Founder and CEO at ProctorFree
There are few customer experiences more discouraging than reading the minibar prices in your hotel room. One of them being finding out you failed a test. What does the ritzy and glitzy world of hotel…
The CX Genie with Rafi Sweary, Co-founder and President at WalkMe
How can Mario be both a seemingly indestructible plumber and a masterclass of digital adoption? What lessons can cx learners get from 80s video games? Stay tuned because it’s about to get tubular.
In …
Healthcare, Healthcare! Wherefore art Thou Healthcare? with Eren Bali, Co-founder and CEO at Carbon Health
From Shakespeare to Edison, the Golden Age of Hollywood to the streaming wars, the world of entertainment has been closely linked to vertical integration. What can cx leaders do to emulate Shakespear…
A Holly Jolly Podcast
Toys play an integral role in our childhoods, and the holiday season is a time when those memories are the strongest. How have the concepts of scarcity and demand played into the successes of the wor…
I Want You...to be a Homeowner with Alex Lofton, Co-founder at Landed
The USAA has spent nearly 100 years being the unassuming support of millions of military families, and then in 2009, they changed the world of banking for everyone. How did the trust they placed in t…
The Wonderful World of CX with Jacob Smith, Co-founder at Packet
A trip to Disneyland is full of excitement. But even once we’ve seen it all, we still go back to experience the magic year after year. How can we have a similar impact on our customers? We asked Jaco…
The Leap and the Nudge with Meggie Palmer, CEO at PepTalkHer
Skydiving tends to be a pretty intimidating pastime. We can’t all be Tom Cruise who seemingly jumps out of airplanes on his off days. Most of us need to tandem jump, so that the person behind us can …
Through the Desert with Ann Holder, CEO at Odonata Health
Some deserts are easy to spot on a map. Others reveal themselves by exclusion. In the 1860s, the small towns without access to news relied on The Pony Express. In 2020, information is everywhere, but…
The Phone Booth Moment with Kristine Steuart, CEO at Allocadia
It’s hard to classify a superhero cape as business-appropriate attire. But, there’s something to be learned in the pages of our favorite comic books. Confidence, and the ability to instill it in othe…
Brick by Brick with Grant Geiger, CEO at EIR Healthcare
Experience: Taking a new approach to health care construction
Inspiration: LEGO
Modern Day Execution: Grant Geiger, EIR Healthcare
Three Takeaways
- We're familiar with technical debt in building softwar…
What Burgers Teach Us About Two-Way Conversations with Kyle Lacy, CMO at Lessonly
Experience: Creating two-way conversations with your customers
Inspiration: In-n-Out Burgers
Modern Day Execution: Kyle Lacy, CMO of Lessonly
Three Takeaways
- Organizations need to have two-way conversati…
Finding Creativity in Constraint with Stephen Kieran, Founder at Kirean Timberlake
Insight: The power of constraints and limitations
Inspiration: Dr. Seuss’ Green Eggs and Ham
Modern Day Execution: Stephen Kieran, Partner at KieranTimberlake.
Three Takeaways
- The best creatives have a …