The Independent Insurance Agency Playbook: The insurance business is all about playing an infinite game. Shane and Tonya discuss how to play the long-term game of being a successful agent and creating a culture of freedom for yourself.
From global issues affecting the insurance market to interpersonal challenges within your agency, Shane and Tonya discuss practical strategies to navigate and resolve conflicts effectively, leading w…
Shane and Tonya discuss the pressure to equate busyness with success, the effects on mental health and work-life balance, their personal experiences of being overbooked, and finding fulfillment beyon…
Shane and Tonya discuss the challenges of moving from a sales-focused mindset to a ownership role, the importance of building infrastructure, and developing leadership skills. Their conversation hig…
Shane and Tonya discuss the Julie-ism of "Don't Create Your Worry," the worry cycle, and how it affects our lives and our independent insurance agencies.
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Shane and Tonya discuss pinpointing the stress points in your agency, figuring out the specific problem, and finding the solution.
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Shane and Tonya discuss the importance of balancing your book - and what carriers are doing about it.
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Shane and Tonya discuss the DBW principle and what independent insurance agents are doing to find success in the hard market.
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Shane and Tonya discuss needing a win now, the comparison game, agency growth, and the business owner versus sales mindset.
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Shane and Tonya discuss how to get the best return on investment for spring marketing opportunities.
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Shane and Tonya discuss State Farm General's AmBest downgrade, the clickbait articles, using negativity about competition on social media, and staying focused on yourself.
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Shane and Tonya discuss building, strengthening, and repairing relationships with insurance carriers.
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Shane and Tonya discuss the differences between management and leadership, why you need both, and how to motivate your people (and yourself) to succeed.
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Shane and Tonya discuss current trends in hiring compensation, what employees are looking for, and agency culture.
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Shane and Tonya discuss diving deep into processes, making sure they are actually efficient, moving the profitability needle, and not doing things just because we've always done them that way.
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Shane and Tonya discuss the recent New York Times article about car companies selling data to insurance carriers, how that affects insurance rates, and how to have those conversations with clients.
Le…
Shane and Tonya discuss why it's risky to stay where you are, decision "sample sizes," making adjustments, and being forced to focus on other things to create new ideas.
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Shane and Tonya discuss the idea of Walks vs Strikes as an independent agent, how to understand "your pitch," why you should focus on it, and not getting caught up in what others are doing.
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Shane and Tonya discuss the mental investment of mindset change of our hard market, the email reset, and being comfortable with being uncomfortable.
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Shane and Tonya discuss changes that carriers are making in how they want agents to handle claims and are bringing agents back into the conversation.
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Shane and Tonya discuss changes in roof coverage, having those conversations with your clients, and how it affects our industry long-term.
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