Dive

In this episode, we're diving into restricted-age products, a critical aspect of our day-to-day operations in the convenience store realm. 

In this episode, we will journey through the riveting world of inventory reconciliation! Yes, you heard right – riveting. 

In today's episode, we will focus on identifying discrepancies between what we think we have in our convenience stores and what's on the shelves. 

This episode will cover mastering stock checks and audits for accurate inventory. 

In this episode, we're going to dive into a topic that is a game-changer in the world of inventory management for convenience stores – inventory management software and tools. 

In this episode, we'll explore the critical aspects of inventory control processes and how they impact our daily operations.

I'm thrilled to welcome you to this training episode on "Introduction to Inventory Management," tailored specifically for our convenience store Sales Associates. 

This episode will be a comprehensive review, practice, and assessment session on upselling and cross-selling techniques. 

Today, we're diving into an essential aspect of our craft: handling objections and sealing the deal regarding upselling and cross-selling. 

This episode aims to equip you with the knowledge and skills needed to become masters of cross-selling, enhance your customers' shopping experience, and boost sales.

Today, we're diving deep into the world of upselling techniques. We'll explore how to identify upselling opportunities, introduce complimentary items, practice upselling higher-priced or larger quant…

In this episode, I decided to change things up. As someone who grew up reading, I have always enjoyed stories. I decided to share a fiction story with you. Please rate this episode if you like this f…

Today, we're diving into the art of effective communication, focusing on upselling and cross-selling strategies. You'll learn how to engage customers, build trust, and enhance their shopping experien…

The power of listening and observing constantly gets understated. Yet, these skills are pivotal in refining our sales techniques, particularly when it comes to upselling and cross-selling. This episo…

In this episode, we will cover how to effectively employ sales techniques for upselling and cross-selling. 

You've completed the training on Point-of-Sale (POS) Systems and Cash Handling. This episode will help you evaluate your understanding and skills in these critical areas of store operation.

This comprehensive episode will explore safeguarding your store's assets, ensuring customer safety, and preventing losses. 

In this episode, we'll walk you through common P. O. S. system issues, basic troubleshooting steps, and when to call for support. Plus, we'll throw in some real-world practice scenarios to sharpen yo…

Welcome back to the second part of our guide on handling refunds and exchanges. In this session, we will delve deeper into some crucial aspects of this topic. 

In this episode, we'll explore the ins and outs of refunds and exchanges, emphasizing the importance of adhering to store policies and providing excellent customer service.