Dive

In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equipment, troubleshooting common pr…

In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your customers, using the right words and…

We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you can answer customer questions and…

In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards of cleanliness, how to manage w…

Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building long-term customer relationship…

Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.

In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment, security and loss prevention a…

In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving customer complaints and conflic…

In this episode, we'll explore effective strategies for visual merchandising that can help you enhance product visibility, improve the overall shopping experience, and, ultimately, boost your sales. …

In this episode, we're diving into a critical topic affecting our safety at work and our environment: properly handling and disposing of hazardous materials. 

Today, we're focusing on a crucial topic for any store that deals with edibles: the safe handling of food products. 

In today's episode, we're rolling up our sleeves to tackle a topic fundamental to every aspect of our stores: health and hygiene practices.

In this episode, we'll explore the core aspects of emergency preparedness, from the immediate steps to take in the face of fire, medical emergencies, or severe weather events to the nuances of conduc…

In today's episode, we're zeroing in on a critical aspect of our daily work life - navigating the maze of potential hazards that can pop up in the fast-paced world of convenience stores. 

In this episode, we'll journey into the cornerstone of our daily operations: health and safety. 

In this Fraud Fighter bootcamp edition, we're not just cashiers—we're the guardians of the restricted aisles! We're here to learn how to spot those who try to bypass the rules when it comes to age-re…

In this episode, we'll dive into the serious business of selling age-restricted products. No, I'm not talking about those dusty DVDs in the back corner – we're talking about the stuff that requires a…

In this episode, we're embarking on a tech-savvy journey into age verification, a cornerstone of responsible retailing, especially regarding restricted-age products. 

In this episode, we're embarking on an important journey through the landscape of customer interactions, especially regarding handling age-restricted products. 

In this episode, let's dive into the nitty-gritty of our legal responsibilities and the art of ID verification.