Dealer Talk With Jen Suzuki

AI is no longer a “nice-to-have”—it’s a game-changer for dealerships that want to win in today’s competitive market. In this episode of Dealer Talk with Jen Suzuki, I sit down with Lance Schafer, Gen…

In this rare and powerful episode, I sit down with Randy Parker, CEO of Hyundai and Genesis Motor North America, one of the most progressive and people-first leaders in the automotive industry—and he…

Ever had a customer walk in, get chased for months, and your team still greets them like it’s Day One? Yikes. In this episode of Dealer Talk with Jen Suzuki, we’re calling out the CRM habits that are…

This episode is all about solving real dealership problems—right from the service lane. I sit down with my longtime friend and mentor, Ken Hicks, Dealer Principal at Rivera Toyota and Mariano Rivera …

What happens when a dealership fully commits to reinventing its service department? In this episode, Jennifer Suzuki chats with Andy Wright, Managing Partner at Vinart Dealerships, located just an ho…

You did the hard part. Now finish strong.

You led the call with value. You gave them confidence in you. But if you’re not setting the appointment—you’re leaving money behind.

This episode is a deep d…

In this episode, I share one of my biggest secret weapons for converting more Internet leads — selling yourself first. It's not about hard selling the car; it's about showing the value in doing busin…

In this episode, I break down one of the most overlooked—but powerful—skills in phone sales: your tonality. It’s not just what you say. It’s how you say it.

I share how I intentionally changed my voi…

Staying hyper-focused on internet lead handling...

In this episode, I break down how to actually improve your follow-up process so you win more customers—starting with your emails, videos, and mindse…

In this episode, I’m getting real about the grind of internet leads—the ones with no phone numbers, the ones who ghost you, and the ones who drain your time asking for information only to disappear i…

In this episode, I’m talking directly to the powerhouse behind the most successful service departments: Lane Managers. Also known as Assistant Managers, these leaders are the glue that holds the serv…

In this episode, I'm in the trenches—literally—on-site with a dealership service management team I’ve been working with. We’ve trained, implemented new tactics, and now we’re locking in on accountabi…

Mark Queen, the visionary CEO of Skaivision and one of the original founders behind eLead CRM, joins me to dive into the future of AI-powered dealership efficiency. Skaivision is revolutionizing the …

Mastering Service Drive Walkarounds in Live Role-Play – Real Training for Real Results...COME ON NOW!!!

In this episode, I'm opening the door to run through the plays of the most important activity a…

In this episode, I sit down with Dan Garces, President and COO of Automotive Capital, to break down the financial strategies that allow dealership operators to grow, scale, and even own their own sto…

How to Build Championship Teams with Contests & Competitions

The hardest part of training isn’t teaching the process—it’s making sure it sticks. In this episode, I break down how to sustain momentum,…

In this episode, we’re diving deep into how dealership owners and managers can build a more structured, efficient, and profitable business with two powerhouse guests—Daniel Govaer, Fractional COO, a…

What does the Amazon-Hyundai partnership really mean for the future of auto retail? Is AI evolving too fast for dealerships to keep up? And why might some obstacles in car buying actually be good for…

Most service advisors stop at the first “no.” But the best? They know that’s just the beginning. In this episode, we’re talking about taking second and third swings—the art of fighting for the busine…

The automotive industry is changing fast—EV mandates, direct-to-consumer threats, shifting manufacturer relationships, and evolving government policies. Are dealers being heard?

In this episode, I si…