Business Excellence - TOP 5 Series

“ My tips are really grounded in trying to take it from, as I say, less mysterious art to science. And tip number one for me, whenever we get an innovation brief, I'm always keen to think about, are …

“Trust equals transactions. Essentially, if you have trust with a buyer, the sale is easy.  Where you have got to kind of finagle and overcome objections and battle them, is really what they're sayin…

“Ensuring that you can also create an out of pattern, noteworthy experience through your message on that channel based on everything else at that channel exposes that prospective customer or existing…

“I have long ago embraced, and it came from a weird place, that most things don't work. Failure is actually really my goal…The goal when you compete for strength is absolute failure. You haven't trie…

“The first word in a question is often the most important. So, if you ask, Why did you do that, then that comes across as accusatory. And then you're setting up a more aggressive space, but if you op…

“And I guess the other thing that is that, to get clarity, a good question to ask is, are you winning from love? Or are you winning from fear? What's your modus operandi. And are you what are you sac…

“I think the first tip is really using your email list to book your calendar solid. And because we're what we all basically need to need to look at is very similar to Stephen Covey's begin with the e…

“ You need to align your purpose with your profession. So, what this essentially means is that if you want to be successful in sales, you really need to believe in what you do, people will assess you…

“Salary can only go so far in your work experience. And I have always been under the impression that  there's always somebody out there that's going to pay more. But when you pay the house high salar…

“When was the last time you actually laughed and giggled until you had a sore stomach, or had a massive smile on your face, that your cheeks started to get sore. Probably when you were a child or whe…

“When I first started, the very first meeting I ever had with my manager, he imparted to me this wisdom. He goes, Look, Richard, if you really want to go up the ladder really fast. Just do one thing.…

“When I say about expressing your needs verbally, it also goes for positive behaviours. But then when it goes to setting clear boundaries, it's extremely important, specifically for behaviours that c…

“Delegate, delegate, delegate, I've got a lot of stuff written around this one as well…For me, the first one that comes to mind is like an IT person, you know, they're supposed to approve something, …

“The best thing you can do as a founder is, either to learn the basics or to understand the key metrics. In my book, for instance, I have a whole chapter devoted to that, the top 25 sales metrics you…

“So I was enjoying going to the shows, I was documenting it, and I was putting it on YouTube, and people would see they would go after the show and see themselves own the videos, and they would like …

"It has to be connected to market research and understanding your client's need, so that you can deliver what they need. But I would always start with my clients from that inner place as to what is a…

I've learned from making mistakes, you know, I learned in my 20s, my nickname was the Iron Maiden. And that's because I've been through massive restructuring, 18, mergers and acquisitions, lots of re…

“Most human beings are so unaware of their own internal patterns, their own internal beliefs and patterns emotionally, that they are in effect, an emotional pinball machine. In other words, they are …

“I did about 5000 interviews, I'd say about 3000 of those, the person has told me what they're currently making, which we call in recruiting terms spilling the candy, which you do not want to do. And…

“I believe networking is an inclusive activity. So, the more networking you do, the more opportunities you're going to create for yourself. So never think of networking as I should only ever do one a…