Exploring the big stories for the week at the intersection of local business & marketing across the spectrum of search, social and commerce. With Greg Sterling, Mike Blumenthal & David Mihm.
Will Fired Google Raters Be Replaced with AI?
Last week Google terminated their relationship with one of the companies responsible for rating the quality of websites. Certainly Google h…
SGE has huge impacts but is still just a testing ground:
Some industries, like healthcare, are impacted by Google’s SGE (search generative experience) than others with 76% of queries a…
How the Google Guarantee Scam Impacts Honest Businesses?
The Google Guarantee Scam is frequently perpetrated by groups of foreign nationals working in relative anonymity and looking for …
Join us in this eye-opening discussion with Zachary Dotson, an experienced marketer in the home services industry, as he sheds light on a rampant scam in Google Local Service Ads. Learn…
What Should Businesses Do About Google SGE?
Google has not yet announced any concrete plans for the future of Search Generative Experience (SGE), and it is unclear how it will evolve in…
The Google Review Fraud Landscape in Maps & LSA and How a Business Should Respond:
Google Review Fraud Landscape (10:17):
Will Google's Reactive Behavior to Search Quality & AI Solve Their Problems?
Can Gemini Fix Search?
Google’s current interface and attempts at query refinement are largely broken. Google’s new Gemini upgrade to SGE appears to offer advanced search query refineme…
In this extended episode of the Near Memo, Greg Sterling , Joy Hawkins, Darren Shaw & Mike Blumenthal explore the role of generative AI and how it has evolved one year after CHat GPT wa…
Google’s Newest Search Features: “Whipped cream on S.H. I. .T”.?
While Google's new features aim to enhance user interaction and personalize the search experience, they may not address b…
Google Maps from useful to bloat?
Google Maps continues to add new features and functionality and as it has become a primary search engine for Google and its forward facing brand it has …
“Running a startup is like being in a knife fight,” BeanBox Co-Founder and CEO Matthew Berk unexpectedly says, as he describes the arduous but rewarding journey from the world of SaaS t…
GBP Call History’s History - What does it say about Google?
Google Business Profile Call History has been problematic from the start because it made the business of calling a business mo…
Bulk Dashboard Comeback?, GBP listing cleanup, Alternatives to Google search
Segment 1 Title (100 chars): Will GBP rescue the multi-location Business Profile Manager dashboard from the …
“Clicks Are Not a ranking signal” except that they are:
If we have learned anything over the years with Google it is that you need to take with a huge grain of salt. While they might n…
What Is Content?:
Purna Virji and I discuss what motivated her to write the book, how she defines “content” and why she took a very expansive approach to content strategy and marketin…
The big picture of review fraud - who does it and why:
We explore the full range of review fraud from fake positive reviews, black hat negative reviews and review extortion with Curtis…
Upcoming Google Anit-trust case unlikely to change much of anything:
Google’s antitrust case is starting next week. Google filed for a summary judgment and some of the issues were decid…
Local SEOs wonder whether searchers actually enter the Local Finder from the Pack results. We often think no but our research indicates that not only do searchers enter the Local Finder…
How SMBs buy services:
Despite what we may think, neither word of mouth nor social are how small and very small businesses buy payment solutions. Search was where it was at. This surve…