Reimagining Communications with Matt Swain
Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.
- Update frequency
- every 22 days
- Average duration
- 22 minutes
- Episodes
- 67
- Years Active
- 2018 - 2025
Episode 47: “Communications and Canada: Emerging Trends” with Martha Moen, General Manager Canada, Investor Communications Solutions, Broadridge
Martha Moen, General Manager for Investor Communication Solutions in Canada at Broadridge and Matt Swain explore the current challenges and opportunities facing financial services firms and other ind…
00:22:23 |
Thu 08 Jul 2021
Episode 46: “Innovations in Member Experience and Engagement Strategies” with Kim Lauersdorf from EmblemHealth, Bob Gold from GoMo Health, Dr. Nelson Le from Humana, and Phil Micali from Medical Mutual
In this episode, Matt Swain recaps highlights of a recent healthcare webinar. Panelists included Kim Lauersdorf, Vice President of Marketing for EmblemHealth; Bob Gold, Founder and Chief Behavioral T…
00:29:35 |
Thu 10 Jun 2021
Episode 45: “Innovation Labs: Unknowns to Opportunities” with Aviad Stein, Head of Digital Experience Strategy for the Broadridge Innovation Lab
Drawing upon his career at Nordstrom, Bloomberg, Dun Bradstreet, and now Broadridge, Aviad Stein shares how innovation labs enable companies to elevate their client-centric, data-driven solutions fas…
00:23:05 |
Thu 06 May 2021
Episode 44: “Video Connections” with David Jay, founder of Warm Welcome
David Jay, founder of Warm Welcome, and Matt Swain discuss the power of video in this Reimagining Communications episode. “When we hear or see somebody, the slant of the conversation goes much diffe…
00:21:41 |
Thu 08 Apr 2021
Episode 43: “Communicating with Today’s Savvy Customer” with Dave Zamorski, General Manager of Digital Solutions for Broadridge Customer Communications
Dave Zamorski reflects on his marketing and consultancy career and how “what’s old is new again.” In this Reimagining Communications podcast, Dave and Matt discuss Broadridge’s 2021 CX and Communica…
00:24:53 |
Thu 11 Mar 2021
Episode 42: “Reserving the Right to Change” with Shawn Weems, VP and Head of Digital Content and Merchandising at Hyatt Hotels Corporation
Drawing upon his career as a serial “intrapreneur” at companies like Groupon, Office Depot, Redbox, McDonald's, and most recently Hyatt Hotels Corporation, Shawn Weems discusses the importance of tec…
00:24:17 |
Thu 04 Feb 2021
Episode 41: “Elevate the Experience” with Rob Krugman, Chief Digital Officer at Broadridge
Nearly every firm is undergoing a digital transformation. According to Rob Krugman, Chief Digital Officer at Broadridge, “Digital transformation combines technology, experience, information and cont…
00:25:09 |
Thu 07 Jan 2021
Episode 40: “Realizing Innovation” with Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture, Broadridge
Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture of Broadridge discuss ways to continuously improve, learn and evolve to deliver unique solutions in the mark…
00:22:17 |
Thu 03 Dec 2020
Episode 39: “Time Is of the Essence” with Russ Kole, Head of Customer Engineering for Financial Services, Google Cloud
Russ Kole, Head of Customer Engineering for Financial Services at Google Cloud, and Matt Swain discuss how “Time Is of the Essence” with data science, AI, machine learning, and hyperscale computation…
00:21:00 |
Thu 05 Nov 2020
Episode 38: “The Blueprint for Personalization” with Dr. Jacob Aizikowitz, Founding Partner of XMPie and an OutputLinks Communications Group Senior Strategic Consultant
Dr. Jacob Aizikowitz, Founding Partner of XMPie and a Senior Strategic Consultant at the OutputLinks Communications Group, shares insights into personalization, segmentation, and integrated journeys …
00:21:30 |
Thu 08 Oct 2020
Episode 37: “A Virtual Focus” with Kirby Horan-Adams, Executive Vice President of Investor and Investment Solutions at LPL Financial
From LPL’s virtual trade show, Focus, which attracted more than 10,000 financial professionals this year, Kirby Horan-Adams joins Matt Swain in this Reimagining Communications episode, “A Virtual Foc…
00:22:31 |
Thu 10 Sep 2020
Episode 36: “Leading with Your Heart and Your Head” with Mat Zucker, Partner and Marketing Practice Leader at Prophet
Mat Zucker draws upon his career at creative agencies and consultancy firms, such as OgilvyOne, Razorfish and now Prophet, to illustrate how effective communications shape a company's brand, reputati…
00:25:25 |
Thu 13 Aug 2020
Episode 35: “Digital Urgency Turned Opportunity” with Michelle Jackson, Managing Director of Digital Solutions at Broadridge
Many consumers were forced to interact with their providers digitally for the first time due to COVID-19. This “Digital Urgency Turned Opportunity” is now giving companies a chance to showcase their …
00:25:07 |
Thu 16 Jul 2020
Episode 34: “Showing Up in the Best Spot” with Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab
Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab, discusses connecting with investors and customers in moments of need, responding with emotional awareness, and enhancing “…
00:22:40 |
Thu 25 Jun 2020
Episode 33: “Tidying Up Your Communications” with Melissa Pritsiolas, a Business Owner, Lifestyle Coach, and Certified KonMari Consultant
“Tidying up” and keeping items based on intention has been a popular recent trend, thanks to the KonMari Method. In this episode of Reimagining Communications, Melissa Pritsiolas, a business owner, l…
00:20:24 |
Thu 04 Jun 2020
Episode 32: “Unleash Your Inner Black Belt During Challenging Times” with Hanshi Dave Kovar, founder of Kovar Systems and Kovar Satori Academies
Matt Swain interviews Hanshi Dave Kovar, founder of Kovar Systems and Kovar Satori Academies, eighth-degree black belt, and known within the martial arts industry as the “Teacher of teachers.” Dave …
00:21:37 |
Thu 14 May 2020
Episode 31: “Tuning the Digital Experience” with Bernie Gracy, Chief Digital Officer at Agero
Our reliance on digital technology has exponentially grown in the last few weeks. In this episode, Matt Swain interviews Bernie Gracy, Chief Digital Officer at Agero, a white-label roadside assistan…
00:23:24 |
Thu 23 Apr 2020
Episode 30: “Identity Validation and Security in a Socially-Distanced World” with Brian Nimmo, Senior Vice President of Sales and Marketing at ID DataWeb
The impacts of COVID-19 are changing daily and are largely unknown. Everything has changed – from how we conduct business to how we visit our healthcare providers, from how we educate our students to…
00:21:51 |
Thu 02 Apr 2020
Episode 29: “Strategic Execution” with Fred Duden, Global Head of Enterprise Product at Broadridge
Drawing upon a deep digital product and leadership career at companies like Schwab and JPMorgan, Fred Duden shares how companies can deliver solutions that meet the evolving needs of the industry and…
00:19:50 |
Thu 12 Mar 2020
Episode 28: “Driving Success” with Garin Toren, CEO and Founder of ping
Garin Toren, CEO and Founder of ping, a message service that automatically reads incoming communications out loud, allowing you to drive, work, and play safely and productively, sits down with Matt S…
00:24:59 |
Thu 20 Feb 2020
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