Reimagining Communications with Matt Swain
Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.
- Update frequency
- every 22 days
- Average duration
- 22 minutes
- Episodes
- 67
- Years Active
- 2018 - 2025
Episode 67: Driving Print Efficiencies and Increasing the Value of Digital featuring Christoph Stehmann, President of Broadridge Customer Communications
In this episode, Matt Swain welcomes Christoph Stehmann, President of Broadridge Customer Communications, to discuss the changing landscape of customer communications. Christoph shares insights from …
00:21:29 |
Mon 23 Jun 2025
Episode 66: “Navigating Change with a Mindshift Mindset” with Brian Solis, Author, Head of Global Innovation at ServiceNow
Brian Solis, author and head of Global Innovation at ServiceNow, discusses his latest best-selling book “Mindshift”, the role of proactive communication, and why storytelling remains at the heart of …
00:23:40 |
Fri 31 Jan 2025
Episode 65: “40 Million to One: The Data Behind Investor Engagement”with Dan Cwenar, President of Investor Communications Solutions, Data and Analytics at Broadridge
In the decades since he launched Access Data in the “the heady days of the internet,” Dan Cwenar has seen a massive shift in how we regard data: from something we must tolerate to a source of tremend…
00:20:13 |
Thu 18 Jul 2024
Episode 64: “Create Customer Experiences that Matter” with Joan Smith, Managing Director and Global Solutions Lead at Protiviti Digital
Drawing upon her passion to solve problems and overcome challenges, as well as her diverse background that spans media, entertainment, technology, marketing, and consulting, Joan Smith, Managing Dire…
00:23:48 |
Fri 10 May 2024
Episode 63: “Gen AI: Chat GPT Turns 1. What’s Next?” with Joseph Lo, Head of Enterprise Platforms and Co-Head of AI at Broadridge
Get your party hat on! Joseph Lo, Head of Enterprise Platforms at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, celebrate ChatGPT turning 1. Tune in as Jos…
00:18:53 |
Thu 30 Nov 2023
Episode 62: “Investing for the Future with Technology” with Lisa Kottler, Chief Growth Officer at Sallus Retirement
Lisa Kottler, Chief Growth Officer at Sallus Retirement, is on a mission: Make sure all Americans have access to a retirement plan at work. From leveraging blockchain, AI, and humor, Lisa shares her …
00:22:29 |
Thu 20 Jul 2023
Episode 61: “What Are Customers Thinking?” with CJ Warriner, Senior Marketing Director at Broadridge
CJ Warriner, Senior Marketing Director at Broadridge, and Matt Swain, Head of Communications Insights and Experience at Broadridge, share a behind-the-scenes look and key insights from the fifth annu…
00:19:31 |
Fri 28 Apr 2023
Episode 60: “Elevate and Amplify Voices” with Naadia Burrows, Chief Diversity Officer at Broadridge
Naadia Burrows, Chief Diversity Officer at Broadridge, shares what it takes to affect corporate change, including how to build transparency and accountability into processes for measurable impact and…
00:12:55 |
Wed 08 Mar 2023
Episode 59: “The Secret to Digital Transformation” with Pierre Beaufils, Global Business Consulting Leader at EY
With a consulting career that spans various countries, including Europe, Asia, Africa, North America and beyond, Pierre Beaufils explains what it takes to successfully execute large-scale transformat…
00:21:47 |
Thu 21 Jul 2022
Episode 58: “3 Ways to Engage Investors Through Hyper-Personalized Communications” with Mike Tropeano, Senior Director of Wealth Consulting at Broadridge
Drawing upon his experience working with clients in the wealth management industry, Mike Tropeano, Senior Director of Wealth Consulting at Broadridge, explores three crucial themes in the delivery of…
00:22:29 |
Thu 17 Mar 2022
Episode 57: “Communicating with Customers in a Digital World” with Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications
Having recently hosted Broadridge’s 2022 CX and Communications Trends webinar, Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, and host Mat…
00:19:07 |
Thu 17 Feb 2022
Episode 56: “Using Personalized Video to Improve Experiences” with Steve Taylor, CEO of BlueRush, and Kevin Darlington, General Manager of Broadridge Advisor Solutions
A self-described “serial entrepreneur”, Steve Taylor, BlueRush CEO, joins Matt Swain along with Kevin Darlington, General Manager of Broadridge Advisor Solutions, to discuss how video personalization…
00:22:46 |
Thu 20 Jan 2022
Episode 55: Solutions Spotlight with Misty Eales – Evolving the Customer Experience
Recently celebrating her 20-year anniversary with Broadridge, Misty Eales, Head of Digital Client Relations, Project Management Office and Onboarding, shares her unique, client-focused lens around ho…
00:12:11 |
Thu 30 Dec 2021
Episode 54: Solution Spotlight with Lisa Pignataro-Meath – Addressing Technology, People and Process
Drawing upon her consulting experience in assessing communications environments and digital transformation, Lisa Pignataro-Meath, Head of Strategy for Broadridge Customer Communications, sits down wi…
00:14:20 |
Thu 16 Dec 2021
Episode 53: Solution Spotlight with Jim Surless – Centralizing Data for Effective and Seamless Communications
With extensive experience in technology and a consultancy background, Jim Surless draws upon his nearly 21 years with Broadridge to share how the integration of information management, delivery manag…
00:15:59 |
Thu 09 Dec 2021
Episode 52: Solution Spotlight with Joe Lalli –Transforming Business Processes with Digital-First Communications
Matt Swain is joined by Joe Lalli, Head of Solutions Analysis and Support within Broadridge Customer Communications, to discuss common themes behind the trajectory toward digital-first communications…
00:13:58 |
Thu 02 Dec 2021
Episode 51: Solution Spotlight with Debbie Miglaw – Leveraging A Platform Approach to Communications
In this first episode of our multi-part Solution Spotlight Series, Matt Swain is joined by Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications, …
00:15:41 |
Thu 18 Nov 2021
Episode 50: “Invest for Tomorrow, Disrupt Today and Transform Always” with Rich Daly, Executive Chairman of Broadridge
Reflecting on a transformative history rooted with ADP and looking ahead to an exciting digital-first future through innovative solutions like the Broadridge Communications Cloud℠, Rich Daly, Executi…
00:23:00 |
Thu 14 Oct 2021
Episode 49: “Nurturing Virtual Communities” with Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group
With a sharp focus on both community and customer engagement, Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group, discusses how the pandemic has resulted in increased engag…
00:20:21 |
Thu 16 Sep 2021
Episode 48: “Driving Differentiation by Mastering the Customer Experience” with Katie Liebel, Founder and Managing Principal of CustomStrat Advisory
Drawing upon her career advising Fortune 500 financial services companies on business strategy, transformation and customer experience optimization, Katie Liebel, Founder and Managing Principal of Cu…
00:21:28 |
Thu 12 Aug 2021
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