Psychology of Customer Success
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.
So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.
- Update frequency
- every 10 days
- Average duration
- 31 minutes
- Episodes
- 28
- Years Active
- 2023 - 2025
Giving Negative Feedback Without Destroying Morale
Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?
You’ll learn why it’s so hard to give negative feedback, what the consequ…
Let's Talk Failure - and why you need it!
Failure happens to all of us.
In this episode, we'll delve into the often-feared concept of failure and discover its hidden potential for growth and learning.
We'll explore the essential role of min…
The Helper Personality
Are you afraid to say no because you feel that you will come off as self-important or "not a team player"?
Do you say yes to everything that people throw at you and believe you'll find a way to get i…
The Mental Blocks Around the Customer Journey
Have you struggled to find best practices on the customer journey?
Or perhaps your CEO says you have one already - but when you look it's all about the pre-sales cycle...
It turns out there are a few…
The Essential Mindset Shifts for Successful Leadership
Want to know a secret? Setting your CS strategy is the easy part!
What often prevents MOST CS leaders from achieving the results and recognition they hope for is their mindset.
We'll dive into what th…
It's Just Easier If I Do It
Do you feel completely overburdened with work - but can't begin to imagine how to show someone else how to do it?
Worried it won't get done correctly and you will be blamed?
Learn how to stop choosing …
The Human Problem with Customer Success
Wouldn't it be nice if customers would just do what we tell them to do so they can get what they say they want?
Unfortunately, humans don't work that way. For better and worse, we're much more compli…
Welcome to Psychology of Customer Success by Rachel Provan
Humans don't think or behave like computers. You can't just run a command and get them to do what you want them to do. So why are you still basing your CS strategy based solely on logic?
I'm Rachel Pr…