My Curious Colleague ~ CPG CX
My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !
- Update frequency
- every 7 days
- Average duration
- 22 minutes
- Episodes
- 121
- Years Active
- 2021 - 2025
61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus Question
Technically this is Maxine Weber's DOUBLE, DOUBLE Secret Bonus Question (DDSBQ). Maxine is a Former CX leader and Director of Marketing, Nutraceuticals at Ashland . You may remember her from her las…
60. Tracking 2022 & beyond Home & Kitchen Trends Impacting Consumers & Consumer Care wJane Freiman -Owner, Smart Kitchen Insights
59. Double Secret Bonus Question [Secrets Staying Calm during an "Event"] ftring. Beth Ziff, EVP of Customer Engagement, Premier Response
Our next Double Secret Bonus Question (DSBQ) episode on the My Curious Colleague Podcast this week features my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response.
My DSBQ to Beth i…
58. Customer Experience Strategy featuring Craig Antonucci, CXO at Autocar Trucks
57. Start-up | Insights platform for DTC Story telling featuring Andy Greenawalt, CEO & Co-founder at Storyhub.ai
56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
I’ve got my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a…
![Ep 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader](https://img.transistor.fm/hL4JpID97qWp0nOpZqyzQzY88W5aLNhvAbKut3s8xP0/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lcGlz/b2RlLzE0MDU0MTMv/MTY4ODMyMzM5OC1h/cnR3b3JrLmpwZw.jpg)
Ep 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader
54. Double Secret Bonus Questions wTom Asher, Customer Care Leader & VP at Twist Bioscience
![53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist Bioscience](https://img.transistor.fm/9fAkIhUMPH3YkupoeMjajMMf9dNo7dWy0Vi3DQ8FAEU/rs:fill:3000:3000:1/q:60/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lcGlz/b2RlLzE0MDU0MTEv/MTY4ODMyMzM5Mi1h/cnR3b3JrLmpwZw.jpg)
53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist Bioscience
Long time colleague and Consumer Care/Support Leader - @Tom Asher - joins me as a delightful addition to my series on "How Direct Experience in Consumer Relations Can Impact one's Career Journey." To…
52. How to be a Good Business Partner w/Neal Topf, CX BPO Leader
51. BONUS EPISODE. Chris Drury talks his upcoming Speaking Gig
We've got a Double Secret Bonus Question Episode for you this week with my colleague, @Chris Drury of Blount Find Foods. I ask Chris to share the scoop on his upcoming speaking gig. Chris shares that…
50. My Season 3 Guests' Volunteer Org Shout-Outs
💛 In the spirit of giving back, I continue to ask my guests which organizations they'd want to give a Volunteer Shout-out to. What they all had in common are that they were volunteer organizations my…
49. Recall Technology w/Christopher Drury - Blount Fine Foods
⚙SUNDAY SNEAK PEEK: This week we’ve got my colleague, Christopher Drury, Director of Customer Care at Blount Fine Foods BACK on the My Curious Colleague podcast. Our conversation is 3rd in our series…
48. (Redux) Krystle Dowling-Career Impact: Consumer Affairs Role to Sr. Consumer Insights Leader
💦SUNDAY SNEAK PEEK: On this steamy 85 degree Sunday in Cleveland, I thought I'd share a refreshing Redux of my episode with my colleague Krystle Dowling, who I was lucky enough to have worked with ba…
47. Neal Topf, President Callzilla BPO on Book Chapter's intent and his hope for you & CX
⛳SUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal Topf…He’s a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-author…! On Tuesday I'll be posting…
46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company
⭐SUNDAY SNEAK PEEK: My guest this week is my colleague Jon Cox…and he’s Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Leader). And we’re talking “Mock Rec…
S3 Ep45. Dan Gingiss,The Experience Maker,Shares SOCAP Keynote Sneak Peek
S3 Ep44 Tara Bischoff's move to Brand Management from long time Consumer Care Leader
⚾ SUNDAY SNEEK PEEK...! Hello My Curious Colleagues. This week on the My Curious Colleague podcast, my guest will be my colleague, Tara Pasquin Bischoff. You may know her as a long time fixture and c…
S3 Ep43 A Book Opening: Customer Experience4 featuring co-author Neal Topf's Chapter
Welcome to S3 Ep43 of the My Curious Colleague podcast with “A Book Opening” to which my colleague, @Neal Topf – President, Callzilla is a Chapter co-contributor.
The book is titled “Customer Experie…
