My Curious Colleague ~ CPG CX
My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !
- Update frequency
- every 7 days
- Average duration
- 22 minutes
- Episodes
- 121
- Years Active
- 2021 - 2025
81. CPG CX Collaboration Series with Quality-Contract Manufacturing & Product Development X Functions w/Sheila Jones, Food Scientist, QA & Leadership Expert
👩🏻🔬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach – a Food Scientist, Quality Co-Manufacturing and Leadership Professional……
80. [REPLAY] Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
I wanted to share with you all a [REPLAY] episode this week. This episode with Beth Ziff, EVP at Premier Response topped the list of the My Curious Colleague Podcasts so a good choice. Enjoy!
Links h…
79. Agent Training & Coaching Tips across a 30 year Career w/Ronna Caras, Training Manager - The Center for Guaradianship Excellence
Welcome my colleague @Ronna Caras to the My Curious Colleague 🔍 #CPGCX Podcast…! In S4 E79, I talk with Ronna, former owner of Caras Training for over 30 years...! She’s got a new gig in the non-prof…
78. A Founder's CX Tactics re: SEO strategy, QR codes, Surprise & Delight and Community Considerations w/Parker Olson, Founder - Forij -Functional Foods
77. Leadership Thoughts & "Pet Parent" Channel Talk w/Lisa Diehl, Director at Freshpet
🐶Hello My Curious Colleagues. This week my Guest is my colleague Lisa Diehl, Director, Consumer Care at Freshpet. A big Welcome Back to Lisa…as she chats w/me for her 3rd appearance on the My Cu…
76. Consumer Rights & Privacy Legislation's Impact to your Org w/Michele Shuster, ESQ.
⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP.
Since World Consumer Rights Day whic…
75. CX Communications & Writing Skills in the Contact Center w/Leslie O'Flahavan
Hello My Curious Colleagues…! This week on the 75th episode of the @my curious colleague podcast my guest is my colleague, Leslie O'Flahavan, Owner of @E-Write, LLC. Leslie O is a “Plain Language Exp…
74. "Cleaning" Your Data w/Susan Walsh, "The Classification Guru"
73.DSBQ Double Secret Bonus Question CX/ Life Lessons learned from Craig Antonucci's Cancer Journey
72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer"
71. Employee Experience/EX, Super Powers & More with Anna Marie La Venia, GM of Consumer Care/CX at The Emerson Group
This week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group.
Anna Marie and her colleagues embraced the …
70. Emerging Brands' Consumer Care with Jessi Freitag, Startup CPG podcast host and Operations & Productivity Consultant
This week on S4 E70 of the My Curious Colleague podcast my guest is my colleague, Jessi Freitag, @Startup CPG Podcast Host & Operations Consultant.
Jessi has pieced together quite a career and we get…
69. Talking Market Research (Qualitative) & the Role of Contact Center Feedback in Today's World
We’re talkin’ Philly suburbs (my hometown), along with Food Marketing/CPGCX (some of my favorites) in this week’s episode with Jim Partner.
My guest is my colleague @James Partner. AKA Professor Part…
68. DSBQ w/Andy Begnoche of HOLDCOM | Considerations for a Project Plan when Re-Branding (or Launch) an IVR/Interactive Voice Response
My colleague this week is @Andy Begnoche, Director of Operations at @HOLDCOM ---a Production Studio w/Voice Talent Capabilities. Andy is back for his DSBQ (Double Secret Bonus Question) here on the …
67. What Consumer Care/CX looks like at Family Owned Cleveland Kitchen w/Angelo Fields, VP of Marketing
My colleague, @Angelo Fields, VP of Marketing - @Cleveland Kitchen has gone from delicious Philly Cheesesteaks to fantastic fermented foods full of probiotics such as sauerkraut, kimchi, pickles & sa…
66. My First Step Advice when Assessing Consumer Complaints
Gather your folks -- Marketing, Product Development and QA Team to UNDERSTAND first when assessing Consumer Complaints.
65. DSBQ Double Secret Bonus Question w/Founder of Forij - Parker Olson - Advice for first timers attending Expo East
The DSBQ episode is Back…and my colleague, Parker Olson 🍄 , Founder, Forij is curious what I’ve got for him. DSBQ stands for Double Secret Bonus Question and it’s my question that I’ve customized ju…
64. Startup Brands & Consumer Care w/Parker Olson, Founder - Forij Functional Foods
If I had to summarize my colleague, Parker Olson 's 🍄 guidance for Consumer Care for Emerging Brands… it would be “Always be Listening…” (ABL).
My guest on the My Curious Colleague podcast this week …
63. IVRs & The Future- Today, Yesterday & Tomorrow (Interactive Voice Response) w/Andy Begnoche, VP Operations, Holdcom
On Tuesday, 10/11/22 - you're in for a great episode on the My Curious Colleague podcast whereby my colleague, Andrew Begnoché of Holdcomshares why he thinks IVRs (Interactive Voice Response) are no…
62. SOLO Episode - Season 4 Podcast & Family updates from Me...!
Hello My Curious Colleagues…! Jumping in with a brief solo podcast episode this week (S4 E62).
I share what you can expect in Season 4 of the My Curious Colleague • CPGCX & More podcast which includes…