The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat.
In this week's episode, Valerie and Amy delve into the crucial aspects of supporting your Receptionist/Front of House to not only guarantee a seamless and welcoming experience for all clients but als…
In this week's episode, Valerie and Amy discuss the pros and cons of having a business partner and share their insights on whether or not it's the right choice for you. Valerie and Amy draw from thei…
In this week's episode, Valerie and Amy discuss where to begin if you have decided to sell your business. Amy provides great insight into this topic after selling her multi-award-winning salon & clin…
In this week's episode, Valerie and Amy discuss whether it is beneficial to have a virtual assistant and if it can add value to your business.
Read Amy's blog post that Valerie mentions here : https:/…
In this week's episode, Valerie and Amy discuss why we need to be talking about Christmas in July even if it just feels that little bit too early.
Join us each week for a new episode of Inside Chat, w…
Valerie and Amy often get asked 'what's the point in retail? My team never sell'. In this week's episode they discuss this openly and honestly as often the responsibility lies with the manager and ow…
In this week's episode, Valerie and Amy discuss how to go about choosing the right brands for your salon.
Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your bu…
In this week's episode, Valerie and Amy discuss what you can do help you find your USP.
Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Re…
In this week's episode, Valerie and Amy discuss what to do when you don't feel like you manager is capable to deliver strong individual meetings.
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In this week's episode, Valerie and Amy chat about how difficult it can be to find yourself in the position where you can't pay your bills and some steps you can take to prevent it.
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In this week's episode, Valerie and Amy discuss ways that you can make sure your staff keep well.
Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning que…
In this week's episode, Valerie and Amy discuss how to find the ideal target for your business.
Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning quest…
In this week's episode, Valerie and Amy discuss the issue of recruitment that many business owners are facing at the moment - how to find qualified, committed staff.
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This week, Valerie and Amy discuss why sometimes you still feel like you're doing it all, even though you have a manager.
Join us each week for a new episode of Inside Chat, where Valerie and Amy wil…
In this week's episode, Valerie and Amy talk about how to have constructive conversations with team members that are asking for more money.
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In this week's episode, Valerie and Amy discuss how manage members of your team that have children.
Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning q…
In this week's episode, Valerie and Amy talk about why comparison, why it's the thief of joy and what you can do to stop when you find yourself comparing yourself to others.
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In this week's episode Valerie and Amy discuss how to actually implement what you have learnt.
Join us each week for a new episode of Inside Chat, where Valerie and Amy will answer your burning quest…
In this week's episode, Valerie and Amy discuss how to hold super efficient team meetings even when you're finding it difficult.
Join us each week for a new episode of Inside Chat, where Valerie and …
In this week's episode, Valerie and Amy discuss how to follow through on the procedures you put in place by answering the question;
'I put procedures in place, but my team seem to do what they want an…