Disruption Works Chit Chat

Our increases in digital requirements especially around the changes in working habits and how digital operations are growing exponentially is a really problem.

We discuss briefly how and why there ar…

Sean and Steve chat about RPA and how you can start to shortlist and identify the processes that can be automated in a business. We cover some very simple and logical steps, but also do you start wit…

We discuss today the perceived challenge of getting a chatbot live and how it can be much easier than it first seems. The technology and expertise is available and it can be leaned on to make this so…

Here we have another chit chat with Sean and Steve. Talking about Voice automation and explaining what it is and why it is different than simple automated IVR.

Discovering some really useful elements …

We have diverse societies and customer bases around the world or here at home, many do not speak English as their first language and why should they.

But the technology is there to help you to communi…

A conversation about how chatbots are being used in retail and how this impacts not only customer service but also the personalisation of the whole experience.

Our latest series of podcasts, concentr…

Here we are talking about the livechat service and how a chatbot can be used in a smarter manner when handing over to your human agents. This can transform your customer experience when managed prope…

On this weeks Podcast Steve and Sean talk about chatbots in charities and specifically the work we are doing for Age UK and what is surprising that has come out of this project, that we did not antic…

RPA is a acronym that is bandied about a lot but what is it and how can it be used and why it is important to take a look at this technology. But what is Robotic Process Automation and how can it hel…

A quick chat about poor chatbots and why they exist and what to do about it. It is not good for a brand to have a poorly conceived bot as a primary contact point, but it does not have to be like that…

Slightly technical conversation, taking an example of a multisite restaurant, how simple is it to capture the context of delivering different location information based on a user's behaviour and/or q…

Talking about the simple insurance cancellation journey and why this is a great candidate for voice automation. Helping an insurance brand take the long view and save money at the same time.

Find out …

Sean and Steve chatting about how chatbots are being used for business continuity and talking about some real world examples that happened recently.

This real use case gives you pause for thought, whe…

Talking about Live Chat and how that might work with taking the load off your call centres or staff taking incoming calls with the use of chatbots

Another short conversation that could just be interes…

Sean and Steve talk about how a small conversation item in a chatbot can make a difference to the overall experience for a restaurant.

Basically we talk about trainers!

It is ok it is only 10 mins.

Find…