Customer Obsessed
This is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth. We also discuss major challenges facing businesses on a local, national, and global scale, including diversity and inclusion, STEM and STEAM, sustainability, and ethics.
- Update frequency
- every 35 days
- Average duration
- 46 minutes
- Episodes
- 40
- Years Active
- 2020 - 2025
Innovative Investing: Index Funds, Stakeholder Capitalism, and Stewarding Public Trust with Mark Makepeace
In this episode, we’re talking to Mark Makepeace, founder of the stock market index company FTSE Russell and current CEO of Wilshire. In our conversation, Mark shares the history of FTSE and how it c…
Making an Impact: Sustainability, Diversity, and Mentorship with Jolene Chan
Sustainability must become more than a buzzword. Jolene Chan, Chief Impact Officer at Traction on Demand, shares how she is using her new role to promote and scale sustainability efforts inside and o…
Finding Fulfillment with Susie Zachman
In this episode, we’re talking to Susie Zachman. She is the founder of the nonprofit Better Beginnings, which focuses on early childhood nutrition to help parents and kids establish lifelong healthy …
Growth-Focused Financial Planning with Vaibhav Nalwaya
In this episode, we’re talking to Vaibhav Nalwaya, Managing Partner and Co-founder of Wave Crest Growth partners, a private equity firm in the B2B tech market. During our interview, Vaibhav shares hi…
EQ and the Art of Storytelling with Kim Morrow
In this episode, Kim Morrow shares why emotional intelligence is the foundation of effective leadership, how business leaders can inspire employees to embrace their company vision, and the essential …
Organizational Wellness with Kate Visconti
We’re talking to Kate Visconti, CEO and Founder of Five to Flow, a global collective that builds integrative organizational wellness solutions to help individuals and companies achieve and sustain pe…
Inspiring Cultural Commitment During Covid-19 and Beyond with Stan Slap
Stan Slap is a NY Times best-selling author and president of the international consulting company SLAP, renowned for achieving maximum commitment in manager, employee, and customer cultures. Stan ha…
Sales Culture & Customer Success with Lindsey Armstrong
Lindsey Armstrong is a powerhouse leader in the world of sales, business strategy, and international development whose career includes executive leadership roles at Oracle, Veritas, Salesforce, and X…
John Maeda — On Data and Privacy, Design, and How to Speak Machine
About the Episode
John Maeda is the CXO of Publicis Sapient, a six-time author, and TED speaker. In our wide-ranging interview, we discuss the power and purpose of asynchronous work; data, AI, and pri…
Sales Transformation with Tiffani Bova
Tiffani Bova is the Customer and Innovation Growth Evangelist at Salesforce, author of best-selling book Growth IQ, and former distinguished analyst at Gartner. Tiffani shares her insight into the cu…
Silo Busting with Jen Igartua
Jen Igartua is the Chief Services Officer of Go Nimbly, a revenue operations company that’s lighting up the Salesforce ecosystem and changing the way organizations go to market. Revenue operations is…
Episode 9: Strategy's In Session with Glen Stoffel
This episode is all about business strategy—what it is, why it's important, and how to create a strategic statement that can effectively guide you and your team to achieve your company's vision.
In t…
Episode 8: Beer + Branding with Natalya Watson
Natalya Watson, founder of Beer With Nat, is an independent beer consultant, sommelier, and educator. She has a BS in Microbiology from UCLA and an MPH from UC Berkeley, but it was her experiences ou…
Episode 7: Social Entrepreneurship with Matthew Manos
We’re in the middle of extreme social upheaval, and many brands are re-evaluating their cultures and the impact their actions are having on marginalized communities. As a leader, how do you make sure…
Episode 6: Finding Purpose with Ryan Zagata
How do you find your purpose as an entrepreneur? And what do you do after you find it to build a successful business? We're talking to the President of Brooklyn Bicycle Co Ryan Zagata about his journ…
Episode 5: Creativity + Innovation from any Distance
Is an innovation center an innovation gatekeeper? We sat down with MURAL CEO Mariano Suarez-Battan to discuss how to encourage all employees to experiment and innovate, and how to keep creativity and…
Episode 4: Customer Connection Part II with Bob Furniss
Part I of our interview with Bob focused on the current state of contact centers and customer service—from customer relationships to AI to hiring. Part II dives deep into employee culture and executi…
Episode 3: Customer Connection Part I with Bob Furniss
In Part I, we dive into the current state of contact centers and customer service. What are companies doing to stay connected with customers, especially now when their contact centers are being inund…
Episode 2: Remote Reality—Creating Connections in Crisis + Beyond
The COVID-19 pandemic has thrown business-as-usual out the window. Remote work is no longer a perk, but a requirement if you want to stay afloat. Eric and Erin chat with Caryn Fried, Co-founder of Ca…
Episode 1: What is Customer Obsession?
What is customer obsession and why does it matter? In this first episode, Eric and Erin discuss Eric’s journey to customer obsession, what customer obsession actually means, and why it’s essential fo…