Customer Obsessed

Most companies experimenting with AI run into the same roadblocks: messy data, stalled pilots, and unclear next steps. Brian Gannuscio has spent over a decade helping organizations move past those ba…

In this episode, Chris Needles, Chief Development Officer of Wounded Warrior Project, reveals how technology is revolutionizing support for veterans and transforming fundraising efforts for nonprofit…

Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach.

00:00:44 - Healthcare hurdles & navigati…

Inside the Episode

Innovative Beginnings: Dive into the origins of Coastal Cloud and the vision that propelled Sara Hale to redefine service delivery in the public sector.

Purpose-Driven Technology: Ex…

Inside the Episode:

[00:00:00]: Introduction to Customer Obsessed

[00:00:27]: Eric's new role at Coastal Cloud

[00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional Health

[00:06:22]: Evoluti…

We might not have a crystal ball to predict the future of Salesforce, but we do have the next best thing: Mike Witherspoon. Mike and his company CodeScience are closer to Salesforce’s developments th…

About the Episode

Learn how to navigate workplace dynamics in our conversation with Neelu Kaur, an executive coach and author of Be Your Own Cheerleader. We delve into the art of self-promotion, manag…

About the Episode

Dive headfirst into a high-energy discussion with Paulo Kaiser, Plative's CEO, as we dissect the landscape of tech, AI, and innovation. Is the industry stalled or on the brink of the…

About Andy

Andy is a technology consultant, builder, and investor with 17 years of experience in the software industry. He has spent the last two years in the NFT ecosystem and 17 years in the Salesfo…

What can the past tell us about the future? Randy Rodriguez, one of Salesforce's first enterprise customers, dives into the ecosystem's storied past as a way to look forward. Hear how his experiences…

Tom Quinn is a gig CIO, leading companies into the tech future one role at a time. Hear about his experiences at media giant News Corp, how he got into the world of higher education - and what needs …

Sylvia Acevedo is a rocket scientist, technologist, innovator, author, the former CEO of Girl Scouts, and continues to make an impact as a board director at Qualcomm. She has always found a way to ch…

Ready to hear from Salesforce’s first developer? Tune in to our interview with Lou Fox, a technologist and innovator who has seen the evolution of Salesforce from its earliest days into a global powe…

Beena Ammanath leads the global Deloitte AI Institute and is a self-proclaimed AI optimist. As automation and the metaverse are becoming prominent parts of our reality, Beena joins hosts Eric Berridg…

In this episode, we’re talking to Gianna Scorsone, the GM of North America at Aircall. During our interview, Gianna shares how she built trust and accountability with her new team remotely during the…

In this episode, we’re talking to Evan Meyers, an educator and the founder of the charter school, School in the Square. Evan shares his journey from a career in finance to a calling in education. His…

Early last year, the pandemic threw our world into crisis, and we still haven't reached the other side. The upheaval of “normal” working conditions has led to rapid, high-pressure innovation and tran…

In this episode, we’re talking to Mike Begg, co-founder of the fast-growing startup AMZ Advisers. At AMZ Advisers, Mike and his team help companies translate customer obsession into e-commerce succes…

In this episode, we’re talking to Amy Radin, an award-winning author, innovator, and corporate strategist. She was the Chief Innovation Officer for Citibank and E-Trade and was responsible for their …