Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
- Update frequency
- every 7 days
- Average duration
- 26 minutes
- Episodes
- 84
- Years Active
- 2024 - 2025
Culture Bytes: 4 Categories of Silo Busting Actions
In this Culture Byte solo episode, Sue discusses the concept of silos within organizations. Silos are groups within an organization that are focused inward and loyal to their own rat…
Investing in Leaders: A Pathway to Organizational Excellence
In this episode, Sue interviews Michelle Franklin, the CEO of Sullivan County Community Hospital, about their journey to developing leaders in their organization. Michelle shares how…
5 Hacks from 40 Years as a Leader
Jane McLeod, co-founder of Capstone, shares five of her top 10 “leadership life hacks” borne out of her 40+ year career.
- An organization becomes unstoppable when front-line leaders jo…
Culture Bytes: 3 Leadership Training Traps
In this Culture Byte solo episode, Sue discusses the to-dos and not-to-dos for creating a learning culture in healthcare organizations, specifically focusing on leadership developmen…
The Experience Initiative: Part 1 A New Path Forward
In this episode, Sue Tetzlaff interviews Ben Davis, President and CEO at Glencoe Regional Health (GRH), about their newly launched Experience Initiative. Ben plans to be a quarterly …
Culture Bytes: Trust Builds as We Deliver on Plans and Goals
In this Culture Byte solo episode, Sue discusses the importance of trust between executives and employees in the workplace. She emphasizes the need for both task trust and relationsh…
Time Well Spent: The Power of the 5P Model
Sue welcomes back Courtney Kloehn, an experienced healthcare executive and Capstone coach, to the podcast. In this episode, Sue and Courtney introduce the 5P model of time, priority …
The Service Culture Journey
In this episode, Sue welcomes Teresa Feidt, a healthcare executive and Capstone coach, about patient experience and service cultures in healthcare. They discuss the importance of cre…
Culture Bytes: From “Working Short” to “We Show Up For Each Other”
In this solo Culture Byte episode, Sue shares a story about how setting goals helped a department change its culture and behaviors. The department focused on reducing absenteeism and…
Improving Culture and Care With a Goal Cycle
In this episode, Sue and Kevin discuss the connection between setting and achieving goals and organizational culture. They emphasize the importance of goal setting in driving culture…
Teamwork Boosters: Belief, Connection, and Consistency
In this episode, Sue welcomes Capstone’s Co-Founder Jane McLeod, to discuss the importance of teamwork and how it can maximize momentum in an organization. Jane shares examples of fo…
Culture Bytes: Shift From Chaotic to Consistent Communication
In this episode, Sue discusses the communication challenges faced by leaders and employees in organizations. She highlights the problem of communication not being received by the int…
3C Method: A Prescription for Combating Workplace Bullying
Dr. JoNeil Conley shares her experiences and lessons learned in nursing leadership. JoNeil shares some personal examples of bullying stories which led her to researching bullying and…
Better Behaviors, Better Workplaces
In this episode, Sue welcomes Courtney Kloehn, a Capstone transformational coach, who shares her experience in her organization, where they tackled the project of defining and aligni…
Culture Bytes: A Trust Deficit Will Hamper Momentum and Undermine Progress
In this episode, Sue discusses the impact of trust, or lack thereof, between the administrative team and the board of directors. She draws on examples from her experiences as a senio…
Be Your Best . . . Trustee, Leader, Employee
In this episode, Sue interviews Charisse Oland about her experiences and lessons learned in healthcare leadership and governance. Charisse highlights real world examples of strengthe…
Employee-Driven Improvements, Communication, & Training
In this episode, Sue welcomes Julie Coneset, a Capstone transformational coach, who shares her experience in healthcare and human resources, emphasizing the importance of organizatio…
Culture Bytes: The Readiness Myth
In this short solo episode of Culture Bytes, Sue discusses the concept of readiness for culture transformation in healthcare organizations. She emphasizes the importance of continual…
A Winning Approach: Fueling Growth and Forging Excellence
Community hospital CEO Dan Rohrbach shares highlights from a decade-long journey of growth and improvement at Southwest Health.
He emphasizes the importance of balancing speed and st…
Growth and Culture Accelerators: Nimble Planning and Continuous Learning
Adopt a nimble strategic planning approach that is actionable and adaptable, and then uncover and overcome learning needs in order to set people up for success
Episode Insights & Take…