CSM Toolbox
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
- Update frequency
- every 9 days
- Average duration
- 13 minutes
- Episodes
- 50
- Years Active
- 2021 - 2022
Where's my presentation template? Let's Canva | Ep. 09
There's nothing like a bit of inspiration in our day-to-day activities.
From presentation decks, to LinkedIn posts, infographics and so much more.
Canva has got you covered!
And if you wou…
Partnerships at work: Product Management with Shaw Li | Ep. 08
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.
In this episode, I had the opportunity to talk to Shaw Li.
Shaw…
Customer Success Slack communities | Ep. 07
Slack is not only a messaging platform to communicate with your colleagues or customers.
It's also a great networking resource.
In today's episode, I am highlighting four Customer Success…
Where's my meeting template? Think Hugo | Ep. 06
As part of your busy week, do you also have to block out time to do "admin work"?
Meeting notes are crucial, and we know how relevant they are, so we can keep that CRM or Google Doc up …
Starting your journey in Customer Success | Ep. 05
How exciting!
Today, we'll talk about starting your journey in Customer Success.
Everyone's journey is different. You can find inspiration from many sources.
And I'll point out a few on t…
Workshops done the Butter way | Ep. 04
Every month we'll feature a special guest and I had the opportunity to talk to Christopher Holm-Hansen, Co-Founder and CPO at Butter.
Butter.us is a startup based in Denmark but operati…
What’s in your subject line? - Don’t be afraid of emojis | Ep. 03
Getting our message across in a crowded customer inbox seems like a hard task at times, but there are a few resources we can leverage.
And believe it or not, one of them are emojis.
Mark…
What's in your calendar? - CS Communities & Events | Ep. 02
In today's episode, we'll talk about CS communities and their upcoming events.
The way we network has changed (a lot!!) since last year, but there's a silver lining to it.
Events going vi…
Let’s make a video! - Loom for Customer Success | Ep. 01
Nowadays, CS Teams communicate in a digital space.
We want to engage with your customers in more creative ways and video seems to be working for Sales & Marketing, so today we’ll take a …
Trailer - CSM Toolbox
Welcome to CSM Toolbox with Isabel Ruiz!
Would you like to leverage video to enhance your customer interactions? Or learn about how copy writing can increase our creative thinking? Ar…