CSM Toolbox
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
- Update frequency
- every 9 days
- Average duration
- 13 minutes
- Episodes
- 50
- Years Active
- 2021 - 2022
Copywriting 101 for Customer Success with Ekaterina Howard | Ep. 29
Ekaterina Howard helps B2B SaaS startup founders and growth marketers get more traction with research-driven conversion copy — without slowing down their growth initiatives. Ekaterina h…
Value creation with John Henwood at Productboard | Ep. 28
This week's episode features John Henwood.
John leads the Customer Success team at Productboard while co-leading Vancouver's Customer Success community of 1,500 practitioners.
Before jo…
The future of work is choice with Lisette Sutherland at Collaboration Superpowers | Ep. 27
Lisette Sutherland is the director of Collaboration Superpowers, a company that helps people work together from anywhere through online workshops.
She also produces a regular podcast fe…
Enabling customers in a better way with Puneet Kataria, at CustomerSuccessBox | Ep. 26
This week's episode features Puneet Kataria, founder & CEO of CustomerSuccessBox
As one of LinkedIn’s top Voices and named 2021 Top 100 CS Strategist, Puneet is deeply passionate about …
Building experiences with Ashley Porciuncula at Orbital | Ep. 25
This week's episode features Ashley Porciuncula, CEO and co-founder of Orbital.
Ashley has over 15 years of experience as a freelance startup consultant and product leader for B2C and B2…
Product Demonstrations tips - Where to start? | Ep. 24
“Failing To Prepare Is Preparing To Fail” — Benjamin Franklin
Either if it's a presentation or training, sometimes we just need a mental checklist just to make sure that as soon as we hi…
Building culture remotely with Raphael Allstadt at tl;dv | Ep. 23
Every month, leaders of their industry share with us their experiences and insights
I had the opportunity to talk to Raphael Allstadt, Co-Founder and CEO at tl;dv.
As a remote founder, …
Customer centric DNA with Ellie Hutton at Dooly | Ep. 22
Every month, leaders of their industry share with us their experiences and insights
I had the opportunity to talk to Ellie Hutton, Head of Customer Success at Dooly.
Ellie is passionate…
Life is a non stop pitch - Chapter from: Life's a Pitch | Ep. 21
Book
Life's a pitch
How to sell yourself and your brilliant ideas.
By Stephen Bayley and Roger Mavity
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If you enjoy this micro podcast, please subscribe and leave a review.
You can fi…
Customer community is the new power tool | Ep. 20
Building a customer community has been a hot topic and there’s no stopping to it.
From community platforms, books, courses, communities about community, you name it!
In today’s episode, …
Culture of curiosity with Ashley Sachs, Director of Support and Success, Whereby - Ep. 19
Every month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry.
I had the opportunity to talk to Ashley Sachs, Director of Support…
Learning leadership in 2 minutes a day with Bunch | Ep. 18
Bunch
https://bunch.ai/
Weekly Briefing
https://weeklybriefing.substack.com/
Join their Slack community through this form
https://bunch-ai.typeform.com/to/HAY4C9
Bunch in App Store
https://app…
The road less traveled - Let’s talk about certifications - Ep.17
Product Marketing Alliance
Customer Advisory Boards Certification, delivered by Bree Bunzel, Head of Global Customer Marketing at Dropbox.
https://certified.productmarketingalliance.com/…
From Marketing with love - A conversation with Remco de Vries at inSided | Ep. 16
Every month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry.
I had the opportunity to talk to Remco de Vries, VP of Marketing a…
Negotiating starts with YOU | Ep. 15
Felt really inspired after listening to Alexandra Carter on Clubhouse.
Waiting for a copy of her book from my local bookshop.
More information on Alexandra Carter and other references to …
Let's recap and join me on CSM Toolbox this summer | Ep. 14
In today’s episode, let’s go down memory lane and do a quick recap with our guests on how they have looked at communities for inspiration and viewed the customer’s journey from their pe…
Through the lens of Customer Experience with Dana Alvarenga | Ep.13
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.
I had the opportunity to talk to Dana Alvarenga, Director of C…
Learning from Mentors and Mentees | Ep. 12
Are you a mentor?
As a mentee, what has been the process you follow when contacting a mentor?
What have you learned from your mentees so far?
This week, I explored the concept of reciproca…
Is my video on? - Working remote but not distant | Ep. 11
As a leader, have you found yourself trying to motivate your team to keep their camera on during meetings?
Is there an underlying issue, or virtual meetings aren't as engaging as a face …
What's in your inbox? Let's talk newsletters | Ep. 10
In this week's episode, let's take a look at Customer Success Newsletters.
CS Insider
https://csinsider.substack.com/
The Success League
https://www.thesuccessleague.io/csblog
The Customer S…