Consumer Friend
The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about.
- Update frequency
- every 13 days
- Average duration
- 28 minutes
- Episodes
- 51
- Years Active
- 2022 - 2025
Ask the team & Black Friday
Adam and Lou go through some questions that have come into the team over the last couple of months along with a look at Black Friday and why you might not be getting the deal you think you are.
Cost of living scams
Adam and Lou talk about the influx of fraud and scams as a result of the cost of living crisis. Energy rebate, impersonation and fake loan scams are rife and criminals can seize on any opportunity wh…
Product safety
Adam and Lou are joined by Adrian Simpson from the British Retail Consortium to talk about product safety with an emphasis on toys. we look at what is expected from all the businesses in the supply c…
Consumer vulnerability 2
Adam, Louise and Sophie discuss the new Consumer vulnerability code that will launch in 2023, the new homes code and what it means to us all. Information for businesses to take on board in regards to…
Retrofit 2 - Whole House
Adam and Lou are joined by Faisal from HIES, a leading consumer protection organisation covering the installation of home energy products. Today they talk about the ideas behind becoming 'energy inde…
Consumer vulnerability
Louise and Sophie talk about consumer vulnerability by looking at life events that can effect our ability to make decisions. We can all go through periods of vulnerability in our lifetime, understan…
Retrofit 1 - EPC and Fabric First
Louise and Adam talk about the first steps to take when looking at making your home more energy efficient. This can help reduce your energy bills and decrease your carbon footprint. What is Net Zero…
Finding a good trader
Sophie and Louise are joined by special guest Ben from TrustMark. A look into how to find a good, reliable trader and some great tips on how to avoid the rogue ones! more information at www.ConsumerF…
Services
Adam and Sophie talk about your rights when using services. Services are something that we use on a daily basis and we need to know what we are entitled to, and what we're not when using them.
Buying goods in shops
Louise and Adam discuss your rights when you're out and about buying goods from shops, what you can do, what you can't do and how long you've got to do it! More information at www.ConsumerFriend.org…
Intro
Welcome to the brand new Consumer Friend podcast. In this episode we talk about why we started Consumer Friend. A new podcast will be released every two weeks talking about individual topics associa…