Consumer Friend

In todays pod, Adam and Lou talk to Kevin Grix from  the Dispute Resolution Ombudsman Service (DRO). If you feel that the business that you have used for purchasing goods or services hasn't kept thei…

Adam & Lou are joined by Alex Hughes, a Scheme Manager at MCS. MCS certify both products and traders in the vital renewable energy sector giving consumers more trust and confidence in the green energ…

In this episode Adam and Lou talk about your rights when it comes to returning those unwanted gifts and the best way to navigate through the January sales. 

Send us a text

Please like, subscribe and ra…

Consumer Friends final podcast of 2023! In this episode, Louise and Adam talk about how counterfeit products effect consumers, businesses and governments. What are people searching for? find out here…

Louise and Adam are back with the first full episode of season 3. it's a tough one this time around, Unfair Contract Terms. Adam and Lou discuss what could be considered to be unfair in written (or e…

We're back! Slightly later than promised but Adam and Lou are back. This is just a little teaser on what to expect over the next 11 episodes from the team at Consumer Friend. There is also a bit of a…

The final episode of the second series is here. A quick recap of the previous 11 podcasts, some topical consumer rights stories that have been in the news over the last couple of months and test the …

Adam and Louise discuss your rights when buying used cars. Whether its from a business, a private seller or from an online marketplace you should know your rights in order to get the right deal for y…

Adam and Lou are joined by two people that have been through the retrofit journey and have become advocates for sustainable homes. There are no downfalls to having a more energy efficient homes, it r…

Adam and Lou from Consumer Friend takes questions from the listeners about consumer rights and problems they've had with holidays, vets (services), online retailers (goods) and solar panels. 

Plus a v…

Adam and Lou introduce Consumer Friends Energize - Retrofit. How we should all get involved in improving the performance of our homes to save the planet and our bank balance. We hope you can all get …

Adam and Lou talk about their favourite gigs and what would've happened if the tickets they bought for these events ended up being fake! Your right's when your buying tickets and how to buy them safe…

There are protections in place if you are let down by a business when asking for a refund. Its always best to pay by credit card because that offers you protection under Section 75 of the Consumer Cr…

Saving the planet and your money!

In this pod, Adam and Lou talk to Retrofit expert Russell Smith (RetroRuss) from Parity Projects and Retrofit Works about creating a plan to make your home more cosy …

Our birthday pod! We can't believe it's been a year already! Adam and Lou talk about the last year, how and why they started Consumer Friend, mistakes and successes and a few giggles.  

Send us a text

…

The average age reading age in the UK is around 10 years old! We all need to understand the information we are receiving from businesses in order to make the right choice for us and get the best deal…

Adam and Louise talk about the how to make sure that you have the holiday that you paid for! your rights when booking a holiday and how to avoid the scams.  Check the reviews and pay with a credit ca…

Adam & Lou discuss the dangers of purchasing fake  cosmetics. It turns out that if the price is too good to be true, it probably is. We look at the effects that these dangerous chemicals can have on …

Adam and Lou take a quick look at what's going to be coming up in the second series of the Consumer Friend Podcast. From plain language to buying used cars and your rights when buying a holiday along…

The last Pod in the first series of the Consumer Friend Podcast!

Adam and Lou talk about the Christmas anxiety and how we are buying more online than ever with no signs of stopping. Do you know your r…