Community Signal

On Community Signal, we talk to community professionals across all industries, from gaming, to healthcare, to photography, and more. And while our respective communities might convene over different …

A few weeks ago, the Community Signal team was discussing the upcoming schedule for the show and talking about the then recent news that Ravelry had decided to ban any pro-Trump related content. Comm…

If you work in games, social media, or community management, then you know that running any communications or programming around conventions like E3 and PAX requires intense planning and coordination…

How would the internet change if Section 230 of the Communications Decency Act is repealed? For U.S.-based online communities and the professionals that work for them, not for the better. In fact Dav…

When did you first realize that community management was an actual job? Many of the guests on Community Signal, including Patrick and this week’s guest, Shreyas Narayanan Kutty, got their start in co…

When Trello was acquired by Atlassian, Erica Moss went from being a team of one to a community manager with a supportive and specialized team. With this came the challenge of supporting Atlassian’s C…

For all of of the convenience and value that tech companies and platforms provide, we’re also starting to see just how much they take away. In this episode, Michael Wood-Lewis, the co-founder of Fron…

If you’re working on launching a new community initiative, there are so many case studies, tools, and knowledgeable community professionals to help you along your journey. But what if you’re tasked w…

When was the last time you thought about that blank text field where members of your community can leave comments? That text field and blinking cursor are the closest we have to pauses between human …

When you’re booking your next flight and wondering about your in-terminal dining options or which seat will give you the best takeoff and landing views, check to see if you’re preferred airline has a…

With a global network of content moderators, it seems that Facebook might be the largest employer of community professionals in the world. But even with these resources, their content moderation prac…

Major social media platforms are using algorithms in spite of the best interests of their users, says Bruce Ableson on this episode of Community Signal. They are focused on serving you an ad at the r…

In 2018, a common thread across Community Signal conversations was knowing how to clearly communicate the success of community across an organization. It’s fitting that for our first show of 2019, we…

This week, Patrick and Scott Moore continue their conversation commemorating three years of Community Signal, touching on a topic that’s important to the work of all community professionals but that …

This week, Community Signal proudly celebrates three years of conversations with community professionals. We’re taking this opportunity to talk to Patrick about his experience running the show and gi…

Over the past few months, Patrick has spoken to several leaders in the world of journalism and for this episode, we’re welcoming back Bassey Etim, community editor at the New York Times. Bassey was o…

Jason Falls knows where your customers are talking. He’s studied conversations for several years and, time and time again, he’s shed light on an inconvenient truth for brands: If you’re ignoring onli…

Spotify’s Rock Stars are super users, officially recognized by the company and given tools, resources, guidance and perks for answering questions and starting conversations in their online community …

Local newsrooms are tasked with representing their local communities and the issues and topics that matter to them. For that reason, it seems especially important for there to be reader advisory boar…

As community professionals, we have more tools than ever to help us do our jobs. That said, the qualities that make an online community and an online community professional successful are likely larg…