Checking In by Hotel Owner
Welcome to "Checking In," a weekly podcast produced by Hotel Owner, tailored for hoteliers and professionals navigating the dynamic world of hospitality. Join us as we delve into insightful conversations with industry experts, trailblazing entrepreneurs, and ambitious newcomers. Each episode offers valuable advice, industry insights, and inspiring stories designed to empower your success. Whether you're a seasoned hotel owner or embarking on your career in this vibrant industry, Checking In has stories you'll love. Tune in for your weekly 'check-in' and let's elevate your hospitality game.
- Update frequency
- every 6 days
- Average duration
- 42 minutes
- Episodes
- 93
- Years Active
- 2023 - 2025
Hospitality Action's CEO on how the charity navigated its 'most challenging year yet'
This episode we are joined by Mark Lewis, CEO of UK-based benevolent charity Hospitality Action. We discussed all the ways the charity helps those in need, giving support to those in the sector who o…
00:35:47 |
Mon 14 Apr 2025
The Belfry’s Executive Head Chef on bringing French culinary excellence to the UK hotel scene
In this episode we speak to Robert Bates, Executive Head Chef at The Belfry Hotel & Resort. Rob spoke about his experience working with Albert Roux, and the lessons learned from his time at Joel Robu…
00:55:03 |
Fri 04 Apr 2025
Perfecting the 'snag stage': Ensuring your hotel opening goes smoothly
In this episode we’re joined by Mark Spanton, the Pre-Opening General Manager of Dakota Newcastle. Mark speaks about his transition to managerial roles and background in F&B and Operations, how to be…
00:52:58 |
Fri 28 Mar 2025
How SeaSpace is transforming guest experience through a focus on local community
In this episode we speak to Ben Harper, CEO of the Watergate Bay Hotel and the recently launched SeaSpace, an experience-led, lifestyle aparthotel on the Cornish coastline. Ben discusses his time at …
00:51:58 |
Fri 21 Mar 2025
Inside Karma Sanctum Soho: London's original Rock N' Roll hotel
This episode we speak to Mark and Sherene Fuller, co-owners of the legendary Karma Sanctum Soho hotel. They talk about their vibrant background in the music and nightlife industry, and the colourful …
00:38:59 |
Mon 17 Mar 2025
Disruptor Eric Jafari on how Aendre meets the wellness needs of the Zillennial urbanite
In this episode we're joined by Eric Jafari, co-founder and managing director of AENDRE. We discussed how listing all the things he disliked about his experiences as a guest led him to create the fi…
Fri 07 Mar 2025
Sunbeam co-founder on how hoteliers can get to the real truth of their hotel's performance
In this episode we speak with Joe Cainey, co-founder of Sunbeam, an AI platform that helps hoteliers get useful insights by processing masses of guest feedback. We spoke about the surprising things h…
00:42:31 |
Fri 28 Feb 2025
Branding Best Western: Balancing heritage and flexibility with Robert Alley
In this episode we speak to Robert Alley, Brand Development Director at BWH. He talks about the emergence of soft and hard brands under the Best Western umbrella, how BWH allows its independent hotel…
00:53:11 |
Fri 21 Feb 2025
How hospitality must learn to promote Equity, Diversity and Inclusivity with sensitivity
In this episode we speak to Lorraine Copes, the Founder and CEO of Be Inclusive Hospitality, a not-for-profit organisation aiming to accelerate racial equity in hospitality. Lorraine spoke about her …
00:50:22 |
Fri 14 Feb 2025
Inside Crerar Hotels' luxury transformation with CEO Chris Wayne-Wills
In this episode we're joined by Chris Wayne-Wills, the CEO of Crerar Hotels. We discussed the advantages of working in some of the smaller regional markets, what it was like leading the repositioning…
00:54:35 |
Fri 07 Feb 2025
Navigating the B-Corp journey in London’s luxury hotel market
In this episode we speak to Samantha van Exter, Head of Hotels at the Montcalm Collection. We discussed her background in working across multiple luxury hotel markets, how she oversaw the extensive r…
00:45:02 |
Fri 31 Jan 2025
RBH's Commercial Director on perfecting commercial strategies for diverse portfolios
In this episode we speak to Andrew Secker, RBH Hospitality Management’s Commercial Director. We discussed Andrew’s own career journey, how he leads and develops commercial strategies for RBH’s diver…
00:30:20 |
Fri 24 Jan 2025
ChargeGuru: Why hoteliers must get ahead of the EV charging curve
In this episode we talk to Hasib Rahmati, Business Development Manager at ChargeGuru, a leader in the supply and installation of EV chargers for hotels and beyond. Hasib discusses how ChargeGuru crea…
00:25:51 |
Fri 20 Dec 2024
Legacy, collaboration, and innovation: Katie Niland on shaping the Belfry 's £80m transformation
This episode we are joined by Katie Niland, Commercial Director at the Belfry Hotel and Resort. We discuss her journey in the industry, the £80m expansion project currently happening at the hotel and…
00:26:49 |
Fri 13 Dec 2024
The secrets behind Grantley Hall's events business success
This episode we are joined by joined by Tracey Ractliffe and Sarah Baines, Commercial Director and Sales Director at luxury hotel Grantley Hall. We discussed the reasons behind Grantley Hall’s 28% in…
00:43:12 |
Fri 29 Nov 2024
Leading the charge at the UK's only superyacht hotel
In this episode we talk to Francisco Ventura, the General Manager at Sunborn London, the only superyacht floating hotel in the UK. Francisco talks about the experience of joining the hotel at the sta…
00:56:13 |
Fri 22 Nov 2024
Unpacking trends shaping today's travel from SiteMinder's changing traveller report
In this week's special episode we are joined by Hotel Owner’s very own reporter, Cynera Rodricks. Cynera recently attended a presentation by James Bishop, SiteMinder’s Vice President of Ecosystem and…
00:21:00 |
Fri 15 Nov 2024
Hilton's Bill Fisher on his cross-cultural management journey from Sichuan to London
In this episode we speak to Bill Fisher, General Manager of the Hilton London Metropole, a 1,100-room 4-star hotel and conference centre in central London. We spoke about how he climbed the career la…
00:38:57 |
Fri 01 Nov 2024
Parkgate GM on learning to become a transparent, supportive and people-focused leader
In this week’s Checking In, we speak to Damien Martin, General Manager of the Parkgate Hotel in Cardiff. Damien talks about his journey from fine dining jobs to wider operational roles, the importanc…
00:49:58 |
Fri 25 Oct 2024
'Simplicity, no frills, and customer centricity’: Karim Malak on the secrets behind easyHotel's successful model
In this episode of Checking In we speak to Karim Malak, the CEO of easyHotel, about his career path from consultancy roles to leading easyHotel today, how the hotel group has maintained high profit m…
00:51:24 |
Fri 18 Oct 2024
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