Certified - ITIL Foundation v4 Audio Course

Utility and warranty together define whether a service truly delivers value. In this episode, we’ll revisit and expand on these two foundational concepts. Utility is fitness for purpose — does the se…

Risk is an unavoidable part of delivering services, and ITIL places strong emphasis on understanding how risk shapes outcomes. In this episode, we’ll explore the ITIL definition of risk as a possible…

One of the most important distinctions in ITIL is between outputs and outcomes. Outputs are the direct deliverables of a process — the things you produce, like a software update or a report. Outcomes…

In service management, cost and value are closely linked but not the same. This episode focuses on distinguishing these two concepts, which the exam often tests in subtle ways. Cost represents the re…

Abstract definitions can be difficult to grasp, so this episode connects ITIL’s concept of value to examples you use every day. Think of subscribing to Netflix, hailing a ride on Uber, or ordering th…

Service management is more than a collection of processes; it is a professional practice that organizations adopt to consistently deliver value. In this episode, we’ll define what ITIL means by “serv…

Service management is not just about technology; it’s about people and their roles in creating and consuming value. In this episode, we’ll explain the three primary roles ITIL identifies: customers, …

At the heart of ITIL lies one fundamental question: what is a service? In this episode, we’ll unpack the ITIL definition of a service as a means of enabling value co-creation by facilitating outcomes…

The final part of our glossary journey takes you through the key terms from Q through Z. This segment closes the loop, ensuring you have the full language of ITIL at your fingertips before we dive de…

Continuing our glossary foundation, this episode covers the essential ITIL terms from H through P. As with the previous glossary section, our focus is not only on giving you clear definitions but als…

Every strong foundation begins with vocabulary, and in ITIL that means mastering the glossary. In this episode, we start with key terms from A through G, giving you definitions and examples that make…

Not everyone studies the same way, and if you’re listening to this PrepCast, you may already know you prefer audio learning. This episode is dedicated to strategies that maximize retention when study…

Many candidates fail the ITIL Foundation exam not because they don’t know the content, but because they make avoidable mistakes under pressure. In this episode, we’ll highlight the most frequent erro…

A key part of preparing for the ITIL Foundation exam is knowing the depth of knowledge you are expected to demonstrate. In this episode, we’ll explain Bloom’s taxonomy as it applies to ITIL. The exam…

No matter how well you study, exam success depends on knowing what to expect on test day. This episode demystifies the ITIL 4 Foundation exam format, walking you through how many questions there are,…

ITIL has been evolving since the 1980s, but ITIL 4 represents its most significant transformation. Earlier versions were heavily process-driven and sometimes criticized for being too rigid. ITIL 4 re…

Before diving into the details of ITIL, it’s essential to step back and ask: why does service management matter at all? In this episode, we’ll frame service management in beginner-friendly terms, sho…

The journey to mastering ITIL begins with understanding how this course is structured and what you can expect along the way. In this introductory episode, we’ll explain the purpose of ITIL Foundation…