Certified - ITIL Foundation v4 Audio Course

The third dimension of service management highlights that no organization operates alone. Partners and suppliers play a critical role in delivering value, whether through hardware, software, cloud ho…

Technology never stands still, and ITIL 4 recognizes that organizations must embrace change while managing risks. In this episode, we’ll focus on how cloud services, automation, and emerging technolo…

The second dimension of service management, information and technology, provides the tools and data that enable modern services. In this episode, we’ll discuss how this dimension includes everything …

Strong collaboration is essential for organizational success, and ITIL underscores the need for effective communication within the people dimension. In this episode, we’ll explore why collaboration m…

The first of the four dimensions focuses on organizations and people, reminding us that technology alone cannot deliver value. In this episode, we’ll explore how organizational structure, defined rol…

To understand ITIL 4 fully, you must see service management as more than just processes or technologies. In this episode, we’ll introduce the four dimensions of service management: organizations and …

After exploring each guiding principle in detail, this episode serves as a recap to lock the concepts firmly in your memory. We’ll briefly revisit each principle — from “Focus on Value” through “Opti…

Principles are straightforward in theory, but exam questions often test them in tricky ways. In this episode, we’ll walk through the most common pitfalls candidates face when answering principle-rela…

The value of guiding principles is proven not only in theory but in the everyday work of IT professionals. In this episode, we’ll translate the principles into relatable analogies and daily practices…

While each guiding principle can stand alone, their true power emerges when they are applied together. In this episode, we’ll explore how the seven principles interact, often reinforcing each other i…

The final guiding principle, “Optimize and Automate,” reflects modern IT realities where efficiency and technology play critical roles. In this episode, we’ll explain how optimization comes first: be…

Complexity is one of the biggest threats to efficiency, and ITIL’s principle “Keep It Simple and Practical” addresses this directly. In this episode, we’ll explore how simplicity reduces errors, acce…

ITIL emphasizes that no element of a service operates in isolation, and this is captured in the guiding principle “Think and Work Holistically.” In this episode, we’ll explain how services, practices…

No service can succeed in isolation, which is why collaboration is essential in ITIL’s framework. In this episode, we’ll examine the guiding principle “Collaborate and Promote Visibility,” which emph…

Big-bang changes often fail because they are too risky and too complex. The principle “Progress Iteratively with Feedback” reminds us that improvement should come in manageable steps, each guided by …

Change and improvement are constant in IT, but too often organizations throw away what already works. This guiding principle, “Start Where You Are,” encourages you to first assess the current state b…

The first guiding principle is “Focus on Value,” and it captures the essence of why IT services exist at all. In this episode, we’ll explore how every decision, process, and improvement effort should…

Guiding principles are one of the most distinctive features of ITIL 4, offering simple yet powerful advice that can be applied universally across organizations and situations. In this episode, we’ll …

Services don’t exist in a vacuum — they exist in relationships between providers and consumers. In this episode, we’ll examine the ITIL concept of service relationships, which involve three main elem…

Service offerings form the bridge between a service provider and the consumers who benefit from their services. In this episode, we’ll define what an offering is in ITIL terms — a formal description …