Build a Better Agency Podcast

The number one barrier to growth for agencies in 2019 is staffing. Agencies are struggling to find and keep good talent. And that conversation always leads to the topic of culture. When we think abou…

Agency owners are notoriously ill-informed (and uncomfortable) when it comes to their agency’s finances. Which means they make important decisions in the dark. Not ideal and we’re trying to change th…

Staying on top of the social media landscape and what it means in terms of going from engagement with fans to ultimately generating new opportunities and sales is one of those ongoing tasks in agency…

This is one of those episodes that proves that you don’t know what you don’t know. We’re tackling the subject of health insurance – how to manage costs as an employer since it is such a big-ticket co…

When I talk with agency owners, there’s one topic that often comes up in conversation. They say, “I wish my employees would think and act more like owners!” And my question back is, “why would they –…

Agencies are creative spaces. Especially as owners, we may bristle at the thought of being managed. But as your agency grows, there a definite need for systems and processes that ensure that things g…

Maybe things run smooth as silk at your agency. I know that’s what I hope for in mine. It’s more likely to happen on a Saturday or Sunday! One of the ways that we all try to evoke that sense of effic…

Before the ’08 recession, most agency owners couldn’t fathom the idea of remote employees, let alone working with a virtual assistant they’d likely never meet. But with sites like UpWork and elance t…

For most people, especially the creative types that tend to inhabit the agency world, time management is a hodgepodge of post-it notes, paper to-do lists, and several online tools – all used haphazar…

It’s something we all dream about – retirement. Selling our agency for big bucks so we can sip Mai Tai’s on the beach. The agency’s name and reputation carrying on with another generation. Or just lo…

On this episode, we delve into the unconscious mind and the concept of “limiting beliefs.” It’s the idea If I say to you, “I’ll meet you there in five hours” what is the first question you’re going t…

On this episode, we delve into the unconscious mind and the concept of “limiting beliefs.” It’s the idea that our unconscious mind can hold us back without us even realizing it. So, how do we stop so…

When you started your agency, it was probably pretty exciting and somehow any worries you had were squelched before they could get in the way. But as our agencies get a little more established and we…

Back in my early days of agency life, there was a production or traffic manager in every agency. Their job was to make sure all of the work was in the pipeline and delivered on time and on budget. So…

Content marketing is growing up. It’s no longer about throwing out random social posts, random blog posts, or making an infographic once a quarter. Instead, we need to begin asking the questions (for…

In last week’s encore interview with Robin Boehler — we talked about the biz dev practices that she and the team at Mercer Island Group see when they’re sitting on the client’s side of the room. If y…

Business development is a topic that is always front-and-center for agency owners. So I’m welcoming back one of our most popular guests, Robin Boehler from Mercer Island Group, to talk to us about th…

Often on this podcast, I share a wide-ranging conversation with my guest and we bounce around a little bit, even though we are focused on an overall theme. This episode is a little bit different. We …

For entrepreneurs, business decisions always are a blend of the head and heart. You need data and research in hand to make smart, informed decisions. But it also needs to feel right.

Episode #161 is …

One of the challenges for all of us as agency owners and leaders is finding the balance of creating a relationship with our employees, but also being the leader and helping them recognize their blind…